Customer Support Specialist

18 hours ago

Brno, South Moravian, Czech Republic Rockwell Automation Full time 40,000 - 60,000 per year

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

As a Customer Care Specialist you will support pre- and post-sales service to our customers

You will report to the General Manager in Czech Group and have a hybrid schedule working in Brno, Czech.

Your Responsibilities:
  • Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking
  • Sell our electronic repair services and spare parts to end-users, using a web and phone sales
  • Provide information about services offerings, resolving misunderstandings and disputes and co-coordinating the contact with management and technical personnel for fulfillment of the customer's needs.
  • Support Managers and Technical personnel by providing administrative support.
  • To support both internal/external customers in providing excellent customer service
  • Priorities/monitor own workload
  • Use your initiative, whilst being a team player
  • To ensure that deliverables are following the Customers Agreement
  • Seek out and participate in development covering both technical skills and personal development
The Essentials - You Will Have:
  • Fluent knowledge of Czech or Slovak, Hungarian and English Languages
  • At least High School/ Business Academy finished
  • Knowledge of MS Office
  • Pro- active attitude
  • Willingness to participate in professional development activities to stay current on industry knowledge
  • Knowledge of administrative tasks within in a Customer Service environment
  • Additionally, is a motivated team player.
The Preferred - You Might Also Have:
  • Experiences in the Customer Center are advantage
What We Offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
  • Pension contribution scheme
  • Multisport Card
  • Meal allowance

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

LI-YSM #LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

  • Customer Support Specialist

    2 weeks ago

    Brno, South Moravian, Czech Republic Red Hat Full time 280,000 - 420,000 per year

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent German and English to join us in Brno, Czech Republic. In this role, you will deliver outstanding service to global enterprise customers while building their trust and promoting customer loyalty. You'll ensure that customers have access to...

  • Customer Support Specialist

    18 hours ago

    Brno, South Moravian, Czech Republic Rockwell Automation Full time 30,000 - 60,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Experience

    18 hours ago

    Brno, South Moravian, Czech Republic Ingersoll Rand Careers Full time 250,000 - 450,000 per year

    Job Title  Customer Experience – Account Specialist with FrenchLocation  Brno, Czechia, hybridAbout UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.Job SummaryThe position of CX...

  • Customer Experience

    5 days ago

    Brno, South Moravian, Czech Republic Ingersoll Rand Careers Full time 350,000 - 550,000 per year

    Job Title Customer Experience – Account Specialist with EnglishLocation  Brno, Czech RepublicAbout UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.Job SummaryThe position of CX...

  • Customer Experience

    3 days ago

    Brno, South Moravian, Czech Republic Ingersoll-Rand Full time 35,000 - 55,000 per year

    Job TitleCustomer Experience – Account Specialist with EnglishLocationBrno, Czech RepublicAbout UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.Job SummaryThe position of CX...

  • Customer Support Consultant

    1 week ago

    Brno, South Moravian, Czech Republic SupportYourApp Full time $70,000 - $120,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Field Software Support Specialist – Region Czech Republic

    1 week ago

    Brno, South Moravian, Czech Republic Elekta Full time 40,000 - 80,000 per year

    Brno (remote), CzechiaWe don't just build technology. We build hope.Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that...

  • Technical Customer Support Associate

    1 week ago

    Brno, South Moravian, Czech Republic jamf Full time 30,000 - 60,000 per year

    At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.The secret to our success lies in our connectivity, while operating with...

  • Network Technology Support Specialist

    1 week ago

    Brno, South Moravian, Czech Republic AT&T Full time 910,000 per year

    Job Description:This position is hybrid, and you may be expected to go into an office min 3 days per week.Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and...

  • Customer Support Associate

    18 hours ago

    Brno, South Moravian, Czech Republic Velenosi&Meredith Full time 30,000 - 60,000 per year

    Are you seeking a dynamic opportunity that offers both stability and room for professional growth while allowing your German language skills to truly shine? This unique position blends career advancement with the Mediterranean lifestyle in Greece, where you can enjoy stunning coastal views, vibrant culture, and a welcoming community.Embrace the chance to...