Technical Support Specialist with Dutch – Fully Remote within Czechia
10 hours ago
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
Infosys is trusted by its new client, a Swedish-founded global leader in well-designed home furnishings, to provide Technical Support in Dutch language to its employees. We are seeking Dutch speakers to join our newly formed team and resolve technical issues of end users, based in Netherlands or Belgium.
Your tasks in detail:Providing 1st level technical support, service restoration and fulfillment of service requestsActing as the connection between end-users and product teamsRegistering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of qualityManaging communication between end-users and product teams about the progress of ongoing casesProviding daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirementsUpdating incidents with detailed and relevant information in a timely and effective mannerSolving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiencyWhy does Infosys choose you? You definitely have:Advanced Dutch languageGood level of EnglishGood knowledge of the business area and good understanding of how the products and services in the area are connected togetherGood knowledge of ITIL, agile frameworks, service governance model Ability to work towards tight deadlines Strong understanding of prioritization during business-critical issuesBroad knowledge of IT products, services and terminology Employee perks, benefits:Hybrid in Brno area or Fully Remote within the rest of Czechia25 Days of Paid LeavePerformance BonusMeal AllowanceMultisport CardBenefit CardModern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech RepublicFinancial Reward for Referring Your FriendsExpat Assistance Services for New JoinersRelocation Package (for candidates relocating from other EU countries)Team Building ActivitiesLong-Term Career Prospects
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