Technical Support Specialist with Swedish – Hybrid
18 hours ago
Bottom of Form
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
Your tasks in detail:Providing 1st level technical support, service restoration and fulfillment of service requestsActing as the connection between end-users and product teamsRegistering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of qualityManaging communication between end-users and product teams about the progress of ongoing casesProviding daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirementsUpdating incidents with detailed and relevant information in a timely and effective mannerSolving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiencyWhy does Infosys choose you? You definitely have:Advanced Swedish languageGood level of EnglishGood knowledge of the business area and good understanding of how the products and services in the area are connected togetherGood knowledge of ITIL, agile frameworks, service governance model Ability to work towards tight deadlines Strong understanding of prioritization during business-critical issuesBroad knowledge of IT products, services and terminology Employee perks, benefits:Hybrid Work Model25 Days of Paid LeavePerformance BonusMeal AllowanceMultisport CardBenefit CardModern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech RepublicFinancial Reward for Referring Your FriendsExpat Assistance Services for New JoinersRelocation Package (for candidates relocating from other EU countries)Team Building ActivitiesLong-Term Career Prospects
-
Senior Technical Support Specialist
18 hours ago
Prague, Hlavní město Praha, Czech Republic TransPerfect Full time 80,000 - 120,000 per yearJob description We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers...
-
Prague, Hlavní město Praha, Czech Republic Infosys Full time 40,000 - 80,000 per yearWe are Infosys Czech Republic.We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.Infosys is trusted by its new client, a Swedish-founded global leader in well-designed home furnishings, to provide Technical Support in Dutch language to...
-
Technical Support Specialist
5 days ago
Prague, Hlavní město Praha, Czech Republic Roche Full time €20,400 per yearAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Technical Support Engineer
18 hours ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time 40,000 - 80,000 per yearAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...
-
Technical Support Engineer
18 hours ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time €30,000 - €60,000 per yearDescriptionAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are...
-
Technical Support Engineer
18 hours ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per yearAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...
-
Accounting Support Specialist
18 hours ago
Prague, Hlavní město Praha, Czech Republic Collibra Full time 45,000 - 75,000 per yearJoining Collibra's Finance teamCollibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams...
-
Technical Support Engineer
6 days ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per yearAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...
-
Technical Support with French
18 hours ago
Prague, Hlavní město Praha, Czech Republic Infosys Full time 30,000 - 60,000 per yearTechnical Support with FrenchAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey....
-
Accounting Support Specialist
19 hours ago
Prague, Hlavní město Praha, Czech Republic Collibra Full time 450,000 - 550,000 per yearJoining Collibra's Finance teamCollibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams...
