Solutions Consultant

6 days ago

Ostrava, Moravskoslezský kraj, Czech Republic Cbtalents Full time 360,000 - 600,000 per year
Are you a proactive problem-solver with a passion for customer service and fluent in Czech? Join our team in Sofia, Bulgaria and become the key point of contact for users navigating the world of digital services like Play Store, Google Pay, Google for Families, Books, and Movies

This is an excellent on-site opportunity to start your international career in a dynamic and supportive environment, providing non-technical troubleshooting and delivering exceptional user experiences.

Key Responsibilities

As a Solutions Consultant, you will:

  • Be the Expert: Provide outstanding customer support via phone, email, and chat for a range of digital products (e.g., Play Store, Google Pay, Google for Families, Books, Movies, etc.).
  • Solve Non-Technical Issues: Focus on non-technical troubleshooting, account inquiries, billing questions, product functionality guidance, and general user support.
  • Deliver Solutions: Analyze customer issues, provide clear and comprehensive solutions, and ensure a high level of first-contact resolution.
  • Maintain Quality: Accurately document all customer interactions and troubleshooting steps in the CRM system.
  • Collaborate: Work closely with team members and internal stakeholders to resolve complex user problems and share best practices.
  • Uphold Standards: Adhere to established communication procedures, guidelines, and quality standards to ensure a consistently professional user experience.
Requirements Must-Haves:
  • Language Fluency: Fluent Czech (C2 level), both verbal and written, is mandatory.
  • English Proficiency: A minimum of B2 English level for internal communication, training, and documentation.
  • Location: Willingness to work on-site in our office in Sofia, Bulgaria.
  • Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
  • Problem-Solving Skills: Excellent analytical and problem-solving abilities with a meticulous approach to detail.
Good to Have:
  • Previous experience in a customer-facing role, customer service, or a contact center environment is an advantage, but not a must-have. We welcome motivated candidates ready to learn
What We Offer

We believe in supporting our employees from day one:

  • Competitive Salary and a long-term contract.
  • Full Relocation Package:
    • Flight Reimbursement to Sofia.
    • Rental Allowance provided for the duration of the contract.
    • Real Estate Admin Assistance to help you settle in.
  • Provided Equipment: All necessary work equipment will be supplied by the company.
  • Professional Development: Comprehensive initial training and ongoing support to ensure your success.
  • Dynamic Work Environment: Join a diverse, international, and energetic team in the heart of Sofia.
Work Schedule & Start Date
  • Shifts: Rotational shifts between 9:00 - 19:00, Monday to Sunday (available schedules include 4, 6, or 8 hours per day).
  • Days Off: Two rotative days off per week.
  • Start Date: November 13th, 2025.
Take the Next Step

Ready to launch your international career as a Solutions Consultant in beautiful Sofia? If you are fluent in Czech, have solid B2 English skills, and are eager to help users navigate the world of digital services, we want to hear from you

Apply today to join our team and become a vital link between users and their favorite digital products

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