Junior Service Desk Specialist

2 days ago

Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 300,000 - 600,000 per year

As of 2 September 2025, Tietoevry Tech Services, earlier part of Tietoevry Group, will operate as a standalone company. We'll soon be operating under a new name: Vivicta. You will discover more about our new brand by the end of the year.Read more.You may apply by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.Do you enjoy solving customer requests? Are you fluent in English? Are you interested in the world of IT?If so, the Service Desk Specialist position will open the door for you to the world of IT and Vivicta.Our customers are among the most demanding IT users in the Nordic countries. Our mission is to provide them with platforms, expertise, and services to ensure their systems are always available to end users.You will be responsible for:Receive IT requests from customers via phone, chat, email, and our ticketing toolHelp resolve incidents and customer requestsCommunicate with both technical teams and customers in EnglishSupport your teammates by helping to distribute incoming requestsProvide remote assistance to end usersInvestigate and diagnose end-user issuesWe expect you to have:Fluent English (level B2 or higher) nad Polish (Strong advantage)Education in IT or a good understanding of IT conceptsCommunication and interpersonal skillsAbility to work effectively in a teamWe offer:Contract is for an indefinite period of time > we count on youWork partially or completely remote > in shiftsextra holidays > we have 25 days off plus 2 sick days.We contribute from CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.Educate yourself > we regularly organize and pay for IT courses, certifications, language training and personal development courses107 CZK meal allowance on top of your salaryreward for a new colleague > refer another colleague to us and get up to 80,000 CZKwe'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the lawextra work is appreciated > when overtime is needed, we pay more than the law requiresstay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with MultisportNordic culture > at We believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.LI-HybridLI-IN1

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