Assistance Services Specialist

2 weeks ago

Ostrava, Moravskoslezský kraj, Czech Republic AXA Full time 270,000 - 420,000 per year

Job Description:

Join Us as an Agent at AXA Partners

Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments.

Ready to apply? Great Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.

This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

What you'll be doing:
  • Handling phone calls with clients who need medical assistance, finding the nearest hospital, or arranging transportation.
  • Being part of a stable team that provides support to our clients in Poland.
  • Logging client cases into the system and handling related administrative tasks (processing documents related to insurance claims, assessing travel insurance cases).
  • Providing diverse assistance to people in difficult situations.
  • Using English occasionally.

What you'll bring:

  • Completed secondary education with a school-leaving examination
  • Native-level proficiency in Polish
  • Communicative knowledge of English at B2 level.
  • Experience working with computers and internet browsers.
  • Ability to provide high-level customer care.
  • An advantage would be knowledge of another foreign language and experience in telephone communication.

What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • 25 days of holiday
  • Meal vouchers worth 150 CZK from the first day and restaurants near the company
  • Flexible working hours
  • Home Office (40 % of the month)
  • Smart-working contribution (750 CZK per month)
  • Laptop & IT equipment for your home office
  • MultiSport/Pluxee Flexi Pass card/ Medicover (500 CZK per month)
  • Telemedicine - 24/7 online medical support for you and 5 family members
  • Pension insurance (1000 CZK per month)
  • Free annual travel insurance for Europe
  • Free life insurance
  • E-learning courses
  • Great location in modern and pleasant offices in Ostrava (Nova Karolina)

    ... and much more (discounts at our partners etc.)

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

Who we are:

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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