Technical Support Specialist L1 → L2

2 days ago

Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 40,000 - 60,000 per year

Location: Prague
Job Type: Full time / suitable also for junior candidates eager to grow
We support clients globally

We are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as email, team chat, audio and video conferencing, calendar and contact synchronization, document sharing, and collaborative editing. All features are available in a unified interface, supported across major browsers, desktop and mobile platforms, both in the cloud and on-premise.

We are currently looking for a skilled colleague to join our team, who will be responsible for resolving technical inquiries related to IceWarp servers and applications on the administrator level.
A key part of the role includes communication with administrators and partners, processing their requests via our helpdesk system, cooperating with other IceWarp teams to resolve more complex incidents, and participating in various interesting projects.
If this sounds like something for you – keep reading

What you'll be doing:

  • Be the first technical point of contact for our customers (receiving service requests and incidents from customers and partners)

  • Analyze issues, search for solutions in documentation, and consult with teammates

  • Manage the application layer of IceWarp servers hosted in our cloud on Rocky Linux

  • Collaborate with L2 and development teams when issues go deeper

  • Communicate with partners outside the Czech Republic in English and Russian

  • Support many global customers while being part of a Czech-based team

  • Contribute to the creation of technical documentation and articles for customers

  • Technical Support Specialist L1 → L2

    2 days ago

    Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 40,000 - 60,000 per year

    Location: PragueJob Type: Full time / suitable also for junior candidates eager to growWe support clients globallyWe are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as email, team chat,...

  • Technical Support Specialist L1 → L2

    2 days ago

    Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 300,000 - 600,000 per year

    Location: Prague Job Type: Full time / suitable also for junior candidates eager to grow We support clients globally We are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as...

  • ServiceNow Platform Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Pure Storage Full time €60,000 - €80,000 per year

    PURE IN PRAGUE Pure Storage's Research and Development (R&D) Center in Prague has 650 employees focused on cutting-edge innovation. The team plays a vital role in driving solutions for the as-a-service economy, tackling challenges like the surge in unstructured data and growing security threats like ransomware. SHOULD YOU ACCEPT THIS CHALLENGE... As a...

  • Technical Support Specialist Opportunity

    7 days ago

    Prague, Hlavní město Praha, Czech Republic beBeeProblemSolving Full time 500,000 - 800,000

    Technical Support Specialist OpportunityWe are seeking a highly skilled and motivated Technical Support Specialist to provide technical assistance and support to our users with computer hardware, software, mobile devices, and other technology-related issues.Key Responsibilities:Provide technical assistance and troubleshooting for computer hardware, software,...

  • Application Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Principal engineering Full time 400,000 - 800,000 per year

    Chceš být první, kdo pomůže uživateli překonat problém a stát se klíčovým článkem mezi uživateli a IT týmem? Pak čti dálInformace o projektuHledáme L1 Support pracovníka, který se zapojí do podpory nové aplikaceJsi komunikativní? Máš zkušenosti se zákaznickou podporou nebo testováním aplikací? Nebojíš se být prvním...

  • Technical Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Contabo GmbH Full time 40,000 - 60,000 per year

    Your creative fieldWe are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible in one of our dayshift teams, within the Czech Republic.As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level...

  • Technical Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Contabo GmbH Full time €40,000 - €60,000 per year

    Your creative fieldWe are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible in our night shift. As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.This includes customer support and...

  • Senior Technical Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic beBeeTechnical Full time 500,000 - 600,000

    Are you looking for a challenging role that utilizes your technical expertise and strong communication skills?Job Description:We are seeking a skilled IT professional to provide timely and effective solutions to technical issues. The ideal candidate will possess excellent technical knowledge and be able to communicate complex ideas in a clear and concise...

  • Senior Technical Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic TransPerfect Gaming Full time €40,000 - €60,000 per year

    We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers to address...

  • Technical Support Engineer

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 400,000 - 800,000 per year

    Fortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.As a Technical...