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Application Support Specialist

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Principal engineering Full time 400,000 - 800,000 per year

Chceš být první, kdo pomůže uživateli překonat problém a stát se klíčovým článkem mezi uživateli a IT týmem? Pak čti dál

Informace o projektu

Hledáme L1 Support pracovníka, který se zapojí do podpory nové aplikace

Jsi komunikativní? Máš zkušenosti se zákaznickou podporou nebo testováním aplikací? Nebojíš se být prvním kontaktem pro uživatele při řešení jejich problémů? Pak hledáme právě tebe

Co tě čeká
  • Přijímání hovorů, emailů a ticketů od uživatelů aplikace (primární telefonní komunikace)
  • Zadávání interních incidentů skrze JIRA service desk
  • Poskytování prvotního řešení problémů
  • Monitoring odbavování incidentů
  • Spolupráce s technickým týmem na opravách a údržbě aplikace
  • Komunikace s uživateli a předávání informací dalším týmům podle potřeby
Co potřebujeme
Praxe v oboru

1 rok a více

Technologie
  • JIRA
Jazykové požadavky
  • Čeština
Výhodou
  • Zkušenosti z call centra
  • Zkušenosti z L1 supportu
Možnost prodloužení

ANO

Odměna
  • Kč/MD
Co můžeme nabídnout
  • Dlouhodobou spolupráci minimálně do června 2026 s možností prodloužení pro nejšikovnější a posunem na L2
  • Pracovní dobu 8:00 – 17:00 hodin
  • Profesionální prostředí a spolupráci se zkušenými kolegy
  • Férové finanční ohodnocení dle zkušeností

  • Nástup 10/2025

  • Aplikační podpora

  • Aplikační specialista
  • L1
Sylvie
Dokumentace, Oracle, Testování
Váš recruiter