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Software Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic NICE Full time 900,000 - 1,200,000 per year

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior PHP Developer

So, what's the role all about? 

Have you ever been disappointed with customer support and get the impression that they are unable to help you? It didn't have to be the fault of a particular person, but just a manifestation of outdated tools that they may use. 

Until now, companies have focused on individual parts of the process, but not on covering the entire customer experience. NICE CXone has a solution that covers the issue from start to finish. Thanks to this, the market rates us as a world leader. 

Our team in Prague is developing an ecosystem that connects businesses and their customers through digital channels such as WhatsApp, Chat, or Instagram. We offer tools that automate and support agents' work and improve their efficiency with technologies such as AI, Cloud, and big data. 

We are looking for an experienced PHP developer to our SCRUM team, who will help us to further expanded our digital platform, drive integrations with other products and focus on constant improvement of our services performance. 

We have developed a globally used platform for customer care, used by large companies. 5,000 requests per second flow through our APIs in 10 AWS regions around the world. So exceptional quality of the delivery and rigorous regression and performance testing is what we focus at.

We try to write cleanly, pay attention to SRP, create atomic pull requests, continuously refactor, have a CI/CD pipeline. 

How will you make an impact? 

  • Technically advance the business-critical product. 
  • Ensure product and code quality using best practices, patterns, supportability, observability, stability, and scalability. 
  • Help us to integrte it with other portfolio products. 
  • Cooperate with other wonderful team members here in Prague, our colleagues USA, or India 
  • Work with the QA engineers to maintain product quality. 

Have you got what it takes? 

  • PHP 8.2, Docker, MySQL/RDS 
  • Optional: Elasticsearch/OpenSearch
  • Optional: AWS experience (Amazon Lambda, SQS, Kinesis, S3, …) 
  • Development techniques: SOLID, Clean code, Code review 
  • Ability to communicate in Czech/Slovak and English language 

What's in it for you? 

  • Modern, newly reconstructed office in Karlín near the metro station Křižíkova
  • Unlimited vacation & flexible mode - We can miss you for a month if you come back to our office at least 2 times a week. 
  • Hackathons 8 days a year. 
  • Fully paid sick leave. 
  • You will practice English with colleagues from America. 
  • Football, push-up challenge, sometimes a tap - the more of us in the office, the more often. 
  • Minimum meetings. 
  • Corporate breakfast. 
  • Budget for further education. 
  • Business Laptop. 
  • Stable Employment. 

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8613.
Reporting into: Manager, Engineering. 
Role Type: Individual Contributor. 

CZ
Medior / Senior PHP developer

O čem tedy tato role je?

Už jste někdy byli zklamaní ze zákaznické podpory a máte dojem, že vám nejsou schopni pomoci? Nemuselo to být vinou konkrétního člověka, ale jen projevem zastaralých nástrojů, které může používat.

Doposud se firmy zaměřovaly na jednotlivé části procesu, ale ne na pokrytí celé zákaznické zkušenosti. NICE CXone má řešení, které pokrývá zákaznickou cestu od začátku do konce. Díky tomu nás trh hodnotí jako světového lídra.

Náš tým v Praze vyvíjí ekosystém, který propojuje firmy a jejich zákazníky prostřednictvím digitálních kanálů, jako je WhatsApp, Chat nebo Instagram. Nabízíme nástroje, které automatizují a podporují práci agentů a zlepšují jejich efektivitu pomocí technologií jako je AI, Cloud a big data.

Do našeho SCRUM týmu hledáme zkušeného PHP vývojáře, který nám pomůže dále rozšiřovat naši digitální platformu, řídit integrace s dalšími produkty a zaměří se na neustálé zlepšování výkonu našich služeb.

Vyvinuli jsme globálně využívanou platformu pro péči o zákazníky, kterou využívají velké společnosti požadavků za sekundu protéká našimi API v 10 regionech AWS po celém světě. Proto se zaměřujeme na výjimečnou kvalitu dodávky a přísné regresní a výkonnostní testování.

Snažíme se psát čistě, věnujeme pozornost SRP, vytváříme atomické pull requesty, průběžně refaktorujeme, máme CI/CD pipeline.

Na co budete mít vliv?

  1. Technicky vylepšíte produkt, který je pro podnikání důležitý.
  2. Zajistíte kvalitu produktů a kódu pomocí osvědčených postupů, vzorů, podporovatelnosti, pozorovatelnosti, stability a škálovatelnosti.
  3. Pomůžete nám produkt integrovat s dalšími produkty portfolia.
  4. Spolupracujete s dalšími skvělými členy týmu zde v Praze, našimi kolegy v USA a Indii
  5. Spolupracujte s inženýry QA na udržení kvality.

Máte na to?

  1. PHP 8.2, Docker, MySQL/RDS
  2. Volitelné: Elasticsearch/OpenSearch
  3. Volitelné: Zkušenosti s AWS (Amazon Lambda, SQS, Kinesis, S3, ...)
  4. Vývojové techniky: SOLID, Čistý kód, Kontrola kódu
  5. Schopnost komunikovat v českém/slovenském a anglickém jazyce

Co z toho budete mít vy?

  1. Moderní, nově zrekonstruovaná kancelář v Karlíně u stanice metra Křižíkova
  2. Neomezená dovolená a flexibilní režim - Můžeme vás měsíc postrádat, pokud se vrátíte do naší kanceláře alespoň 2krát týdně.
  3. Hackathony 8 dní v roce.
  4. Plně placená nemocenská.
  5. Procvičíte si angličtinu s kolegy z Ameriky.
  6. Fotbal, kliková výzva, občas ťuknutí - čím více nás v kanceláři, tím častěji.
  7. Minimální počet schůzek.
  8. Firemní snídaně.
  9. Rozpočet na další vzdělávání.
  10. Firemní notebook.
  11. Stabilní zaměstnání.

ID požadavku: 8613
Hlášení do: Manažer, Engineering.
Typ role: Individuální přispěvatel.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.