Customer Support Specialista

2 weeks ago

Praha, Hlavní město Praha, Czech Republic GALL Trade s.r.o. Full time 280,000 - 420,000 per year

Informace

Customer Support Specialista (Práce na dálku) - vikendova smena

Queen Prague Apartments

Jsme Queen Prague Apartments – společnost zaměřená na správu nemovitostí a krátkodobé pronájmy v Praze. Naším cílem je poskytovat hostům z celého světa hladký a příjemný zážitek od prvního kontaktu až po jejich odjezd.

Do našeho týmu nyní hledáme spolehlivého a komunikativního Customer Support Specialistu, který nám pomůže s online komunikací s hosty.

Co budeš dělat:

  • Komunikovat s hosty prostřednictvím našeho online systému (zejména přes Airbnb a interní platformy).
  • Odpovídat na zprávy co nejdříve, nejpozději do 30 minut během směny.
  • Poskytovat informace k příjezdu, rezervaci a pobytu hostů.
  • Řešit speciální požadavky nebo předávat složitější situace našemu on-site týmu.
  • Spolupracovat s týmem provozu a úklidu, aby měl host vždy perfektní zážitek.

Koho hledáme:

  • Výbornou znalost angličtiny v psané i mluvené formě (další jazyky výhodou).
  • Silné komunikační schopnosti a proklientský přístup.
  • Schopnost samostatné práce, spolehlivost a organizovanost.
  • Zkušenost z oblasti zákaznické podpory nebo hotelnictví výhodou, ale ne podmínkou.

Co nabízíme:

  • Flexibilní pracovní dobu a možnost práce odkudkoliv.
  • Dynamické mezinárodní prostředí.
  • Možnost profesního růstu v rychle se rozvíjející firmě.

Pokud jsi zodpovědný, máš rád/a komunikaci s lidmi a baví tě pomáhat, rádi tě uvítáme v našem týmu.

⸻

Customer Support Specialist (Remote) - weekend shifts

Queen Prague Apartments

We are Queen Prague Apartments — a property management company providing high-quality short-term rentals across Prague. Our mission is to deliver a seamless and personal guest experience to travelers from all around the world.

We are currently looking for a reliable and communicative Customer Support Specialist to join our team.

What you'll do:

  • Communicate with guests via our online communication system (mainly Airbnb and internal tools).
  • Respond to guest messages ASAP or within 30 minutes during your shift.
  • Assist guests with check-in information, booking details, and general inquiries.
  • Handle special requests or escalate issues to our on-site team if needed.
  • Coordinate with the operations and housekeeping teams to ensure a smooth guest experience.

What we're looking for:

  • Excellent written and spoken English (other languages are a plus).
  • Strong communication skills and a friendly, problem-solving attitude.
  • Ability to work independently and stay organized under time pressure.
  • Previous experience with hospitality or customer service is a plus, but not required.

What we offer:

  • Flexible working hours and remote work — you can work from anywhere.
  • Dynamic and international work environment.
  • Opportunity to grow within a fast-developing property management company.

If you're reliable, quick-thinking, and enjoy helping people, we'd love to hear from you

Co od vás očekáváme

  • primarne volne vikendy, hedlame pracovniky na praci o víkendu s pripadnou moznosti vyjryvat dovolene obcasne i v tydnu

Co vám nabízíme

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