Senior Project Manager

Job Purpose

As a Project Manager, you'll lead localization and data services teams and drive high-quality project delivery by balancing timelines, budgets, and client expectations. You'll manage customer relationships, oversee financials, and implement best practices to improve processes. This role requires strong communication skills, strategic thinking, and a proactive approach to risk management and continuous improvement.

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Use all your project management knowledge and skills and apply them in a creative way to maintain a high standard of localization and data services project delivery and to improve its current set-up, whenever possible – drive continuous improvement initiatives
• Manage customer's expectations by reaching reasonable agreements which are in line with requirements and feasibility
• Deliver localization and data services projects to client expectations and achieve the optimal profitability of the project(s) – balance the quality, timeliness and cost aspects of the project(s).
• Closely monitor and control project financials through budgets, invoicing, and vendor selection/payment
• Plan projects and implement best practices and processes
• Coordinate a team of Localization Leads/Engineers and coordinate the work across other internal and external teams
• Communicate effectively, both verbally and in writing, with clients and internal team members
• Host and lead conference calls with clients and team members as well as meeting them in person - be available for meetings with stakeholders in other time zones (mostly morning PST)
• Develop and prepare process documents where required
• Conduct risk assessment, create mitigation plans and strategic planning of activities to minimize potential project issues
• Handle escalations and root cause analysis and prepare corrective and preventive actions (RCA/CAPA), whenever applicable

Skills & Experience

• University degree in IT, business or management related fields (preferred)
• 3+ years of experience in Project Management, leading internal teams and communicating with external enterprise customers
• Proactivity and excellent communication skills
• Excellent verbal and written English proficiency
• PMI and/or Lean Six Sigma certification is a plus
• Ability to improvise and solve problems

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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