Senior / Lead Salesforce Consultant

Job Description:

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. 

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Why choose Merkle?

Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

What can you expect to do as Lead / Senior Salesforce Consultant in our team:

• You analyse our client's domain to understand pain points and propose solutions
• You assure the project's success by gaining client trust and leading them through the project delivery together with the project team
• You translate business needs into technical requirements.
• You advise our clients on digital implementations & strategy as a subject matter expert.
• You deliver high-level design of the target solution, including your own participation on the CRM administration
• You discuss custom development requirements with our development team - you have a high-level understanding of APEX, Frontend capabilities, Web Services and Triggers.
• You oversee project delivery together with the project manager
• You are a core team member of project execution, regardless of method
• You exchange ideas with the internal team
• You learn, improve, and share your knowledge - become a Salesforce Trailblazer

Qualifications

• 4+ years of professional experience (preferably in Salesforce CRM)
• Excellent fluency in English
• Knowledge of UML and SCRUM methodology
• Development experience in APEX, frontend technologies and Git is an advantage
• You understand the importance of on-time delivery
• You are hands-on, proactive, and flexible
• You come across well when communicating and presenting directly to customers
• Knowledge of Czech, German or French is a plus

Benefits:

• 5 weeks of vacation 
• 2 Volunteering days to share the kindness of your heart with others
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health 
• First Aider and Employee Assisstance program to support your well-being.
• Flexible working hours and home office possibility
• Full access to Dentsu Academy, our global online learning platform
• Dog-friendly office
• Edenred meal vouchers and cafeteria points
• Team events: company parties, breakfasts, etc. 
• Snacks and drinks at the office
• Referral bonus program
•  Laptop + equipment
•  Corporate mobile subscription
•  Flexible hybrid home office working conditions

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