Associate Director, Technology End User Services

Job Description

The Position

As an Associate Director for Organon's Enterprise Services and Solutions (ESS) End User Computing Team, you will play a critical role in implementing strategies that drive innovation, automation, manage risks, and ensure the effective delivery of technology solutions.

This position is responsible for the management of Modern Workplace devices, including oversight of Intune and Microsoft Endpoint Configuration Manager (MECM) infrastructure, managing the Organon build images, security and vulnerability patching, and application packaging and deployment. The role requires strong leadership to manage, automate, deploy and support operations and encompasses strategic planning for implementing Modern Workplace technologies including associated tools and processes. The position requires strong leadership and organizational skills.

Responsibilities

• Implement engineering solutions to manage Microsoft Windows Enterprise Workstations and Virtual Desktops, ensuring they meet client requirements while adhering to best practices and risk management protocols.

• Strategy driven leader to provide hands-on support and guidance for complex technical issues and projects, stepping in when necessary to resolve critical challenges.

• Collaborate with a variety of teams to implement robust risk management strategies to mitigate potential issues associated with technology implementation and client delivery.

• Adhere to all engineering practices for safety and security standards, maintaining a secure agile environment, promoting a culture of continuous improvement and adaptability.

• Cultivate strong relationships with key clients, stakeholders, and internal teams.

• Provide clear, data-driven recommendations for engineering approaches and solutions, balancing innovation with practicality.

Required Education, Experience, and Skills

• Bachelor's degree in Engineering, Computer Science, or a related field; advanced degree preferred.

• Experience in Managed Services oversight of Core Infrastructure, relevant Microsoft technologies, and various software deployment methodologies including experience with OSD imaging creation, maintenance, and deployment.

• Experience with Patch Management and Change Control Systems for over 30K devices.

• Experience with SQL Server Reporting/Data Warehouse and with Intune device management.

• Working knowledge of modern desktop management, including Intune and Autopilot.

• IT Systems Administration experience in workstation, client, and mobile-related infrastructure.

• Strong understanding of emerging technologies including Auto Pilot, industry trends, and best practices in client engineering.

• SCCM/MECM/INTUNE knowledge, patching and deployment experience, Windows Desktop, Policy Management/Design. Knowledge of client management, Windows 11, Office 365/Office LTSC.

• Experience in AI-capable automation solutions.

• Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements.

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

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Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully 
Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Applicable to United States Positions Only:  Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job.  Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience.  The applicable salary range for this position in the U.S. is stated below.  Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: