Client Support

18 hours ago

Hybrid Prague, Czech Republic Integrators services Full time 60,000 - 120,000 per year
Hybrid Lokation: Prague 8, HO 2x (Onboarding phase requires at least 4 weeks full onsite.) Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior Form of cooperation: Contraktor Start date: 9/2025 Allocation: Full-Time Allocation length: Long term (until end of the year with very high probability for extension for whole 2026 and beginning of Role Overview:
  • As part of a dedicated task force within a strategic project, you will play a dual role combining client lifecycle management and technical setup support. This position requires a detail-oriented and client-focused professional who can manage documentation, validate critical information, and ensure accurate system configurations across multiple platforms.
Key Responsibilities:
  • Analyze and validate client documentation for completeness and compliance.
  • Verify the authenticity of signatures and other critical client information.
  • Ensure accurate setup and maintenance of client data across various internal systems based on validated documentation.
  • Support clients with their connectivity setup and troubleshoot related issues.
  • Coordinate workflows and task tracking using Jira.
  • Collaborate closely with internal stakeholders (e.g., Sales, Compliance, Governance Hub) and external clients to ensure seamless onboarding and lifecycle management.
Required Skills & Qualifications
  • Proficiency in written and spoken English (German at B2 level is a plus).
  • Experience in client onboarding, account creation, or technical setup is highly desirable.
  • Strong attention to detail and accuracy in handling sensitive documentation.
  • Excellent communication skills with a client-centric mindset.
  • Proactive and solution-oriented approach to customer support.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office and Teams; familiarity with SAP and Jira is a plus.
  • Ability to work independently and collaboratively in a fast-paced, international environment.
WEB
  • title=Client Support & Lifecycle Services Officer 
  • job=other
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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