Client Support Specialist

Client Support Specialist (English+German) (f/m/d) 

Full-time | unlimited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your area of work:

As a member of the Client Operations Support team, you will assist our clients with technical incidents, requests, and inquiries in tickets and service orders.

As a member of the Client Operations Support team, your primary focus will be assisting Deutsche Börse Group (DBG) clients with their technical needs related to DBG infrastructure and connectivity. This encompasses:

• Incident Management: Troubleshooting and resolving client's incidents as Level 1 support.
• Request Fulfillment: Processing client requests, with a focus on new connectivity setups, changes and cancellations, as well as other connectivity-related needs.
• Technical Support: Responding to technical inquiries from clients regarding z/OS systems and connectivity.
• Internal Collaboration: Working with various internal teams on a range of tasks to ensure seamless client service.

Your responsibilities:

• Provide first level customer support via tickets, e-mail and phone.
• Manage and coordinate client's network connectivity service requests from placement to fulfillment.
• Coordinate and track customers' requests and the entire network connectivity process.
• Build and maintain strong interpersonal relationships with our customer base through prompt communication, predominantly via e-mail.
• Build and maintain strong interpersonal relationships with our internal teams.
• Maintain internal knowledge documentation.

Your profile:

• University degree or equal experience
• Fluency in written and spoken both - English and German is required.
• Experience with client support is a plus
• Distinct communication skills, client service experience and willingness to work in a team
• Analytical skills with excellent understanding and anticipation of customers' technical requirements
• Fast learner, precise, detail-oriented, proactive, independent, and goal-oriented mindset.
• Proven ability to organize, plan, and prioritize to meet customer needs.
• Proficient in using state-of-the-art office products (Outlook, Word, Excel).

Would be an advantage:

• Basic knowledge of SAP system CRM7
• Understanding of the ITIL framework

You can look forward to our benefit package:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Group Share Plan - discount on company shares
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee per month
• Personal Development - annual budget of € and way more

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. 

We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. 

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now

Do you have questions about the application process or this position?

Please contact us at - or by phone We look forward to getting to know you

Deutsche Börse Group, Human Resources

https://careers.deutsche-