UX Designer

2 days ago

Prague, Hlavní město Praha, Czech Republic Kuoni Tumlare Full time €60,000 - €80,000 per year

About the Role:

As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our

global travel platforms. Embedded in a cross- functional stream team with a Product Owner,

Scrum Master, and Service Designer, you will focus on digital product delivery while

collaborating closely to translate service- level insights into tangible, validated interfaces.

Depending on topic complexity and phase, you may work in tandem with Service Designers from

discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it

into user flows, UI patterns, and usable interactions.

You are driven by solving real- world problems for users and business, not just pushing pixels. You

are fluent in agile delivery and capable of designing elegant solutions even in complex, multi - touchpoint

systems.

User Experience Research

  • Lead qualitative user research to identify usability issues, test assumptions, and validate design choices.

  • Create and maintain personas, customer journeys and Jobs to be done.

  • Collaborate with Service Designers to connect service- level needs with UX- level solutions.

  • Present UX findings and recommendations.

  • Translate service journey insights and user feedback into actionable UX improvements.

UX & UI Design

  • Lead design workshops, and ideation sessions.

  • Align UX with business objectives, KPIs, and user satisfaction metrics.

  • Design user flows, wireframes, prototypes, and final UI specifications for key digital products.

  • Ensure all solutions are WCAG- compliant, responsive, and scalable across web and mobile.

  • Maintain consistency with the Design System and contribute reusable components and patterns.

  • Ensure design consistency and usability through UX guidelines.

Collaboration & Agile Delivery

  • Work with Product, Engineering, and Business teams to optimize UX impact.

  • Actively contribute in stream- level agile rituals: sprint planning, backlog grooming, daily stand- ups, and retrospectives.

  • Work closely with developers to ensure smooth handover and implementation.

  • Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals.

  • Engage in joint workshops with Service Designers during ideation and concept development.

Feedback & Continuous Improvement

  • Conduct usability testing of both prototypes and live features, iterating based on findings.

  • Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements.

  • Document design decisions, rationale, and outcomes in Confluence or similar systems.

  • Drive UX governance and maturity across the stream.

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