ServiceNow HRSD Senior Consultant

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

ServiceNow HRSD Senior Consultant

We are seeking a passionate and experienced ServiceNow HR Senior Consultant to join our growing team in the Employee Workflow Domain. In this role, you will be instrumental in the design, implementation, and optimization of the client's ServiceNow HR Service Delivery (HRSD) solution, to create a streamlined and engaging experience for their workforce.

This is a fantastic opportunity for a problem-solver who is passionate about using technology to improve HR processes and make a tangible impact on the organization.

Your main duties are:

• Lead discovery workshops with HR stakeholders to gather requirements, analyze existing workflows, and identify opportunities for automation and improvement.
• Translate business needs into detailed functional and technical design documents for the ServiceNow HRSD platform.
• Design and configure core components of the HRSD suite, including Case and Knowledge Management, Lifecycle Events (e.g., onboarding, offboarding), and the Employee Center portal.
• Develop and implement automated workflows using ServiceNow Flow Designer to streamline HR processes, approvals, and notifications.
• Collaborate with technical teams to manage integrations between ServiceNow and other key systems, such as Workday, SAP SuccessFactors, or local payroll applications.
• Drive the testing process, including creating test plans and guiding the HR team through User Acceptance Testing (UAT) to ensure the solution is robust and meets all requirements.
• Develop training materials and deliver training sessions to empower HR staff and promote employee adoption of the new platform.
• Assess risks and their impact on project timelines and deliverables, coordinating with project managers on deadlines and schedules.

You will be a great fit for this role if you have…

• A solid understanding and experience with core HR processes (e.g., employee lifecycle, benefits, talent management) and translation into a service delivery model from consultancy role
• Strong scripting skills in JavaScript 
• Experience in ServiceNow is a must
• Fluent English is mandatory
• Project management skills and experience delivering successful projects
• Strong analytical and critical thinking abilities
• Excellent communication and interpersonal skills
• Ability to develop and share knowledge through presentations and training materials
• Proven ability to work autonomously and within a team

Benefits:

• 5 weeks of vacation per year (= 1 week extra)
• 4 "My Days" per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Above standard working equipment
• Company mobile phone (selection from Android/iPhone)
• Company laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and team buildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Usage of AI tools and access to elaborate, tailored AI training