Service Process Specialist

7 days ago

Brno, South Moravian, Czech Republic Atlas Copco Services Full time €40,000 - €80,000 per year

We are currently looking for a new colleague to join our team as a Service Process Specialist. In this role, you will play a key part in supporting our international service operations and ensuring seamless coordination between our customers and technical teams.

Main responsibilities of the role:
  • Coordinate and facilitate service technician visits abroad, ensuring smooth communication between customers and our technical teams
  • Share best practices and provide training to colleagues abroad
  • Work closely with the global team of process engineers
  • Actively participate in process improvement and automation initiatives
  • Collaborate with the service contract specialist team to ensure proper updates to service contracts and maintenance plans
To succeed in this role, you should have:
  • Advanced English skills (100% of your daily written and spoken communication will be in English); French or German is an advantage
  • Basic knowledge of Excel
  • A proactive mindset and the ability to stay engaged even with repetitive tasks
  • Strong organizational skills and a friendly, customer-oriented approach
  • Experience with SAP is an advantage but not a requirement (we'll be happy to train you)
What we offer:
  • Annual financial bonus
  • Yearly salary increase
  • Flexible working hours (37.5-hour workweek)
  • After training, the possibility to work from home 2 days a week
  • 25 days of vacation + 3 flexible days
  • Meal voucher contribution
  • Pension fund contribution
  • Contribution to sports and leisure activities
  • Numerous training opportunities
  • Modern offices with a relaxation zone and a terrace on the 20th floor offering a stunning view of the city

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