Sustaining Engineer, II

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Specializes in Android applications integrated with cloud-based SaaS solutions. The role focuses on analyzing and resolving customer incidents, addressing complex technical issues, and supporting updates to enhance user experience.

Responsibilities:

• Analyze product failure data and implement engineering solutions for post-release changes and customer-reported issues.
• Support operational teams in identifying root causes and resolving product performance problems. Share failure data with quality assurance and other internal functions.
• Ensure data integrity, accuracy, and quality within systems. Collaborate with data engineers, analysts, and stakeholders to identify data issues, develop improvement strategies, and implement governance practices.

Key Duties:

• Resolve critical issues by developing and deploying hotfixes.
• Maintain technical documentation and knowledge base.
• Assist with minor updates/enhancements to improve user experience.
• Generate user data reports for internal and external customers.
• Monitor data quality metrics to identify inconsistencies and develop data cleaning processes for accuracy and completeness.
• Investigate data quality issues, identify root causes, and recommend solutions.
• Generate and document regular reports on data quality metrics, validation efforts, and improvements.
• Support data validation, testing, and conduct audits to ensure compliance with standards and regulations.
• Apply technical and quality improvements based on analysis results.
• Ensure engineering changes are approved and documented for team use.
• Provide technical leadership and define requirements for new tools to solve complex problems.
• Initiate collaboration and build relationships across disciplines and teams.
• Exercise judgment in selecting methods and evaluation criteria to achieve results.
• Coordinate activities of team members and interact with management and senior customer personnel for cross-organizational coordination.
• Lead projects and represent the organization in customer interactions.
• Develop and implement design and process improvements for existing products and document changes.

Qualifications:

• 2+ year experience in Client facing Technical Production Support Experience
• Experience with Cloud Data, Big Data, Apache Beam/Google Dataflow, Spark, ETL and Google Big Query, Google FireBase
• Exposure to Python, Java, JavaScript (Angular or React), and Kotlin
• Exposure to API Testing and Postman.
• Exposure to Postgres SQL, MySQL
• Exposure to OAuth, JSOZ, SAML or with SSO in general
• Knowledge of Android frameworks, and libraries and experience with Android debugging tools

Preferred Qualifications:

• ETL expereince
• Exposure to Cloud platforms like GCP or AWS, Azure is plus
• Exposure to Python, Gradle, Cloud Functions and Microservices architecture is a plus.
• Exposure to NoSQL databases like MongoDB, Teradata, Cassandra etc is a plus.
• Exposure to BI tools like Google Data Studio, Looker, Tableau or Power-BI, or Sisense
• GCP Certification ideal
• Exposure to Google Cloud Platform (GCP)
• Exposure to Internet of Things (IoT)
• Exposure to MDMs such as SOTI, Work Space One, 42Gears or InTune

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.