Account Associate

Overview:

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

The Account Associate (i-sales) Italian Speaker, is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for low Tier customers for Italy and Balkans.

KEY RESPONSIBILITIES:

• Execute all sales activities in alignment with short and long-term objectives; manage and oversee relationships with low-tier customers.
• Work closely with the (virtual) account management team to ensure consistent and profitable growth.
• Develop and maintain strong client relationships; act as a trusted advisor/consultant to ensure customer loyalty and high satisfaction levels.
• Gain an in-depth understanding of customers' business needs to identify opportunities and plan for the ongoing development of SITA's business.
• Offer unique perspectives during customer conversations; align insights with customer priorities and reshape their business views.
• Build and maintain a sales pipeline for future growth in close collaboration with Marketing; ensure the conversion of qualified marketing leads into sales opportunities for pipeline growth and maintain accurate sales forecasts.
• Address and resolve customer requests and ensure services are delivered according to the agreed schedule.
• Facilitate two-way communication; actively engage customers by linking their business priorities to SITA's value proposition.
• Leverage understanding of individual value drivers and customer stakeholders; facilitate conversations between stakeholders.
• Communicate key economic drivers and trends internally to raise awareness and adapt to new situations; externally communicate these trends to clients to identify potential business opportunities.
• Maintain visibility of the status of all commercial and operational aspects of accounts and resolve issues through the appropriate process owners.
• Ensure full compliance with all internal and external business dimensions.

Qualifications:

EXPERIENCE:

• 1-2 years of experience in a sales role, preferably within the Air Transport Industry or IT /Telecommunications
• Proven experience in building client relationships at the managerial level.
• Demonstrated ability to achieve or exceed sales targets.
• Successful track record in business development and pipeline management.
• Experience in executing account development plans.
• Positive customer service experience.
• Proficiency in Italian is required.

EDUCATION & QUALIFICATIONS

• Minimum Bachelors degree with relevant sales and customer facing experience

WHAT WE OFFER:

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex Week: Work from home up to 2 days/week (depending on your Team's needs).

• Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.