Engagement Manager

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

As Engagement Manager you will be a liaison between our organization and the client during a project ending with the installation and acceptance of capitalized equipment, enterprise software systems, or system integration or consulting projects/engagements. You may work at client site on a daily or periodic basis. You will ensure customer satisfaction of information technology solutions by managing the details of overall project schedules, budgets, and deliverables. Typically you will use more project management skills than technical skills.

You will be based in the one of the following countries: Czech Republic, Poland, Italy, France or Germany.

You will report to Reginal Delivery Manager.

• Manage projects of varying size and complexity
• Champion Plex's implementation methodology and lead it through each project
• Provide guidance and mentoring to Professional Services project team resources and ensure quality of services delivery during the project
• Lead the Plex and customer project team to identify / resolve all risks that could affect project scope, schedule, or budget
• Responsible for revenue forecasting and attainment for assigned projects
• Lead Customer Steering Committee meetings, Milestone Events, and internal Portfolio Reviews for assigned projects
• Partner with the PMO to improve our tools and processes
• Ensure that projects are staffed and planned in collaboration with resource management
• Ensure that assigned projects are delivered within budget, time, and to the SOW. Manage the project change process to ensure out of scope activities are identified and approved.
• Demonstrate proficiency in Plex Manufacturing Cloud Core Modules and maintain current knowledge of product releases
• Identify opportunities to position additional Professional Service offerings within a project or at project close. Support new logo sales activities by positioning Plex Professional Services properly.
• Build relationships outside of Plex Professional Services in our Product, Sales and Support teams

• Bachelor's Degree in Business, Engineering, or related field
• 5+ years of relevant software implementation project experience
• Ability to travel up to 25% to customer locations
• Drive license
• Fluent English

• Hands-on experience in a manufacturing environment in an Operations, Supply Chain or Engineering leadership role
• Experience presenting to all levels, including shop floor operators and C-Suite executives
• Experience being the escalation point for customers
• PMP or Prince2 certification

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.