Customer Service Junior with Spanish

3 days ago

Brno, South Moravian, Czech Republic Mann+Hummel GmbH Full time 240,000 - 420,000 per year
Role Summary:

Join MANN+HUMMEL, a global leader in filtration solutions committed to a cleaner planet. As a Customer Service Specialist, you will support our Spanish-speaking customers and internal teams by managing orders and resolving inquiries related to deliveries and returns.

Your responsibilities:
  • Handle external and internal customer inquiries via email and phone, primarily for our Spanish and Portuguese branches
  • Confirm order details with customers and monitor delivery status
  • Manage order exceptions, returns, and related documentation
  • Perform manual order entry and resolve issues with EDI orders
  • Communicate with MANN+HUMMEL colleagues from the Spanish and Portuguese locations as well as external customers
  • Work with SAP, ticketing system ServiceNOW, and customer portals to manage daily tasks efficiently
Your Profile:
  • Education: High school education, University degree in a relevant field is a plus
  • Experience: 1+ year in a similar position is an advantage; motivated graduates are welcome
  • Required Skills: Familiarity with Microsoft Office 365 (especially Excel); knowledge of SAP or SNOW is a plus
  • Languages: Spanish – B2/C1 level; English – B1/B2 level
  • Competencies: Strong communication and organizational skills, customer-oriented mindset, reliability, and ability to work both independently and in a team
We offer:
  • Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
  • Attractive salary based on your experience plus yearly bonus
  • 6 weeks of vacation
  • 13 200 CZK net per year for Cafeteria
  • Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
  • Pension Insurance contribution 2,6 %
  • Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
  • Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
  • Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
  • A real opportunity for career growth and possibility to learn from experienced colleagues
  • Internal and external trainings, LinkedIn Learning

Please note that relocation support is not available for this position.


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