Customer Support Consultant

2 weeks ago

Prague, Hlavní město Praha, Czech Republic SupportYourApp Full time

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via emails and calls
  • Manage partner requests according to assigned tasks
  • Handle account services, data updates, identification issues, and account closures
  • Maintain clear and structured case documentation
  • Collaborate with internal teams to ensure efficient issue resolution
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

  • Excellent English and German skills (C1 for both spoken and written)
  • Experience in customer support
  • Analytical and research skills
  • Strong attention to detail and reliability when handling sensitive or legal information
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Background in banking or financial services
  • Experience with CRM systems

Benefits and Perks:

  • Fixed schedule: Monday–Friday, 9 AM – 6 PM CET
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Customer Support Consultant

    4 days ago

    Prague, Hlavní město Praha, Czech Republic SupportYourApp Full time

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Consultant

    16 hours ago

    Prague, Hlavní město Praha, Czech Republic SupportYourApp Full time

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Support Consultant

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Success Solutions s.r.o. Full time

    About UsWe are a young, growing company, working in the field of Human Resource Management with help of SuccessFactors cloud solutions. Over the time, we have become the market leader in implementation of SuccessFactors in the Czech Republic but we also have a lot of experience from abroad. As there are more and more opportunities on the Czech and foreign...

  • Customer Support Representative

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskilling | Strong tech curiosity requiredPrague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality...

  • Customer Support Representative

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskilling | Strong tech curiosity requiredPrague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality...

  • Customer Support Representative

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskilling Prague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality assurance score)  Working Hours:...

  • Customer Support Representative

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskilling Prague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality assurance score)  Working Hours:...

  • Customer Support Representative

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskilling | Strong tech curiosity requiredPrague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality...

  • Customer Support Representative

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Cloudtalk Full time

    Please submit your CV in English Global SaaS Company | $28M Series B Investment Structured mentorship & upskillingPrague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) Salary: CZK gross/monthly base + up to 9.800CZK gross/monthly bonus (based on customer satisfaction and quality assurance score)  Working Hours:...

  • Chat Support Consultant, crypto

    4 days ago

    Prague, Hlavní město Praha, Czech Republic SupportYourApp Full time

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...