IT & Office Operations Specialist

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

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Why ShipMonk

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make ShipMonk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.

About us

• Our platform is a solution for the entire process, from the warehousing of goods to the shipping of prepared packages to all corners of the world.
• We have 1000+ clients, which are small and medium e-shops, mostly in the US
• In the high season, we're peaking ~100k orders per day

We're looking for a friendly, approachable, and proactive team player who enjoys helping others, keeping things organized, and solving everyday problems. This is a blended role where you'll be the go-to person for both office needs and IT support. You don't need to be a tech wizard (yet:) - we'll teach you the technical side. What matters most is that you're communicative, detail-oriented, and eager to learn.
What you will do

• First-Line IT Support: Be the first friendly face colleagues turn to for IT help - from login issues to setting up devices.
• Onboarding & Offboarding: Make sure new hires feel welcome with the right equipment, access, and a smooth start. Handle departures with the same care.
• Office Operations: Keep the office running smoothly - order supplies, coordinate with vendors, manage safety checks, and support travel or insurance needs.
• Device & Access Setup: Assist with laptops, phones, accounts, and security basics.
• Collaboration: Work closely with HR, IT, and Facilities teams in Prague and abroad to align processes and tools.
• Problem Solving: Spot issues early, take initiative, and keep things organized.

What you will need

• A people person - approachable, talkative, and helpful.
• Comfortable juggling multiple tasks in a fast-paced environment.
• Good communicator in Czech and English.
• Organized and detail-focused, with a proactive mindset.
• Curious and open to learning new IT tools and systems.
• Prior office coordination, IT helpdesk, or admin experience is a plus.

GET THE SH*IT DONE

If you like what we do and you are interested in our "story", we look forward to your resume, profile, story, whatever. There are no limits to creativity. Our Recruiter will contact you as soon as possible. We hope to be hearing from you soon.

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