Director of AI and Automation

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Rebuild the Future of Local Commerce with AI
 
At Groupon, we're in full transformation mode. Our mission: become a true AI-First company, where every customer, merchant, and employee feels the impact of intelligent automation.
 
The Opportunity:
We're seeking a hands-on Director of AI and Automation to drive the design, build, and scaling of real-world AI applications. You'll launch projects that boost retention and experience for millions of users and merchants, while fast-tracking automation throughout our business.
 
Where You'll Have Impact:

• Lead and execute our global AI strategy—prioritize what really works, pilot, scale, and measure success.
  
• Own delivery of AI-powered solutions: from NLP and automated recommendations to cutting-edge workflow automation and agent orchestration.
  
• Work cross-functionally with agile teams in Product, Engineering, Data, Infrastructure, and Ops to turn business needs into shipped solutions.
  
• Champion responsible AI: ensure every solution is secure, GDPR/AI Act-compliant, and measurable in ROI.
  
• Drive transformation: Set up robust frameworks for experimentation, evaluation, and rapid scaling of what delivers real value.
  

 
About You:

• 8+ years hands-on experience in real-world AI/ML delivery (production systems, not just models or prototypes)
  
• Strong background in both process automation and machine learning—leveraging platforms such as TensorFlow, PyTorch, UiPath, Blue Prism, RPA
  
• Cloud ecosystem fluency: GCP, AWS
  
• Experience with modern AI tooling (vector stores, RAG frameworks, agent orchestration)
  
• Bias for action and measurable business results—not AI "slideware"
  
• Thrive leading lean, agile project teams and influencing cross-company stakeholders
  
• Fluent English; able to collaborate across the globe, with major locations in the USA, Europe and India
  

 
Why Groupon?

• Real executive sponsorship for AI-First transformation
  
• Build what matters: your work will be shipped, used, and matter from day one
  
• Move at scale-up speed, not corporate pace—your ideas will shape the company
  
• High autonomy, smart collaborators, global reach
  

 
Ready to move AI beyond theory?
This is your chance to join the 20% who actually deliver AI solutions at scale.
 
Apply now and be part of the new Groupon.

Groupon is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—you'll be right at home here.

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

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