Technical Support Engineer

12 hours ago

Prague, Hlavní město Praha, Czech Republic Fortinet Full time 60,000 - 120,000 per year
Description

Fortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.

As a Technical Support Engineer, you will: 

  • Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE.
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
  • Follow up on technical cases, including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For: 

  • Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Deep understanding of TCP/IP, routing protocols, L2/L3 switches
  • Strong understanding of BGP, Hub-and-Spoke technology, SDWAN
  • Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
  • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
  • Strong troubleshooting and problem-solving skills
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable
  • Strong communication skills, both written and verbal

Educational Requirement:   

  • Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

  • Technical Support Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 40,000 - 80,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Technical Support Engineer

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Technical Support Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Technical Support Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time €30,000 - €60,000 per year

    DescriptionAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are...

  • Technical Support

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Photomate Full time 350,000 - 550,000 per year

    Do našeho týmu hledáme Technical Support Engineer, který bude zajišťovat technickou podporu distributorů a instalačních firem na trzích DE, CZ a SK (L1 podpora) a podílet se na přípravě a kontrole dokumentace pro řešení pokročilejších dotazů (L2 a L3). Součástí práce je také překlad a kontrola technických dokumentů pro trh...

  • Technical Support Engineer

    2 days ago

    Prague, Hlavní město Praha, Czech Republic ASSA ABLOY Full time 35,000 - 60,000 per year

    Místo výkonu práceOstrava / Praha Česká republikaStaň se klíčovým článkem našich technických projektůBaví tě technika, precizní řešení a práce, kde za tebou zůstává viditelný výsledek?Hledáme zkušeného kolegu či kolegyni na pozici Technical Support Engineer, který bude důležitou oporou našeho týmu při zpracování zakázek...

  • System Support Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic SUSE Software Solutions Germany GmbH Full time 30,000 - 60,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite , SUSE Rancher Suite , SUSE Edge Suite , and SUSE AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their...

  • Developer Support Engineer

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Ingenico Full time 1,200,000 - 3,600,000 per year

    Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and...

  • Manual Test Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Support Full time 40,000 - 80,000 per year

    Thundersoft is looking for a Manual Smartphone Test Engineer in Czech Republic to join our team of experts in the telecommunications industry.The ideal candidate will be responsible for testing smartphones and cellular networks in the field using various testing tools such as QXDM and ELT. The candidate should have a strong understanding of 4G, 5G...

  • Support Engineer

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Trading Technologies Full time 1,200,000 - 2,400,000 per year

    DescriptionAs a TTFO Support Engineer, you will play a critical role in delivering a first-class level of customer service to Tier 1 clients by addressing technical inquiries and incidents. This involves troubleshooting front-end and back-end issues, collaborating closely with Engineering and Site Reliability teams, and maintaining high standards of incident...