Technical Support Specialist

1 week ago

Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 60,000 - 120,000 per year

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.

Tasks
  • Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
  • Provide remote customer training for evident instruments and application software to end customer
  • Collaborate with product units, including application specialists and software/hardware development teams
  • Support the repair center with complex technical issues
  • Participate in regular internal and external training and development programs
  • Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
  • Completed scientific studies or equivalent technical education/training
  • Strong analytical skills and quick comprehension
  • Prior experience in the field of microscopy is highly desirable
  • Very good level of English (both written and spoken)
  • Confident and authentic customer-facing demeanor
  • Experience in telephone-based technical support
  • Structured, independent, and results-oriented working style
  • Strong problem-solving abilities and a collaborative mindset
  • Proficiency in common office software (e.g., Microsoft Office)
Benefits
  • Working from home up to 50% of the time
  • Multisport card
  • Supplementary pension contribution
  • Meal voucher flat rate
  • Extra week of vacation
  • Public transport allowance
  • Massages
  • Fitness centre in the office
  • Above-standard healthcare (ComfortCare)
  • Corporate canteen
  • Sodexo Flexi
  • Language courses
  • Sick days (4 days/year)

  • Technical Support Specialist with German

    6 days ago

    Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 40,000 - 80,000 per year

    Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...

  • Technical Support Specialist with French or Spanish

    6 days ago

    Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 40,000 - 80,000 per year

    Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...

  • Senior Technical Support Specialist

    1 week ago

    Prague, Hlavní město Praha, Czech Republic TransPerfect Full time 1,200,000 - 2,400,000 per year

    Job description We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers...

  • Technical Support Specialist

    2 days ago

    Prague, Hlavní město Praha, Czech Republic D-ploy Full time

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Technical Support Specialist

    1 hour ago

    Prague, Hlavní město Praha, Czech Republic D-ploy Full time

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Technical Support Specialist

    1 hour ago

    Prague, Hlavní město Praha, Czech Republic -da7a-4d0e-9482-db71a50354c2 Full time

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Technical Support Specialist

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Roche Full time €20,400 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • IT Support Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Rohlik Full time

    What You Will DoBe the go-to problem-solver for the trickiest IT issues. As a Senior IT Support Specialist, you'll fix what others can't, mentor juniors, and keep our systems running smoothly across warehouses and HQ.Own resolution of complex technical problems and escalated incidents.Mentor junior colleagues and improve IT processes.Support site-level...

  • IT Support Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic SentinelOne Full time €40,000 - €80,000 per year

    What are we looking for?We are looking for an experienced IT Suport Specialist to provide advanced technical support across our IT infrastructure. The ideal candidate will be skilled in troubleshooting complex system issues. You will handle escalations from L1 support, ensure system stability and security, and contribute to ongoing infrastructure...

  • IT Support Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic SentinelOne Full time €40,000 - €80,000 per year

    What are we looking for?We are looking for an experienced IT Suport Specialist - L2 to provide advanced technical support across our IT infrastructure. The ideal candidate will be skilled in troubleshooting complex system issues. You will handle escalations from L1 support, ensure system stability and security, and contribute to ongoing infrastructure...