Customer Care Supervisor
Found in: beBee S CZ - 3 weeks ago
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Currently we are looking for
Customer Care Supervisor
Prague (Czech Republic)
Purpose statement:
Objective of this role is to support the Customer Services Manager to maintain the goals and develop the Czech team of Customer Care, Pricing, Tender and Contract Specialists. Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to Czech customers and Sales teams
Key responsibilities:
- Optimize Order management processes in SAP in combination with technology platforms Esker/SFDC in close cooperation with Product Owners. Support implementation S4Hana project.
- Team management. Lead and develop a team of 6 people to support country business – customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team.
- Initiate customer improvement actions based on different analysis from SFDC.
- Recommends process/procedural improvements. Provides monthly reports on activities.
- Close cooperation with Global Business support team to drive orders automation and effectiveness.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
Requirements:
- Minimum 3 years of experience as Team Leader or Supervisor,
- Thorough understanding of Customer Care related business processes ( Order-to-Cash)
- Strong working knowledge of SAP and technologies like Esker/SFDC is a plus.
- Knowledge & experience in driving automation in order management
- Advanced use of Microsoft Office (Excel, Word, PowerPoint)
- Strong Analytical skills and structured thinking
- Experience with designing & implementing policies, procedures, and work instructions.
- Strong communication and change management skills.
- Fluent English and Czech
Offer:
- Work in international environment
- Employment contract for 2 years (maternity cover)
- Benefits package
- Development possibilities
- Hybrid work-mode (3 times a week in office)
Requisition ID: 579545
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you
-
Customer Care Specialist with Polish
2 days ago
Prague, Czech Republic Grafton Recruitment s.r.o. Full timeAre you a Polish speaker keen on working with people? :) Great! Then become one of us - Customer Care Specialist!Your daily responsibilities will be:- Daily communication with customers in Polish via phone or mail- Answering all of the customer's inquires- Working with company system according to company parameters- Adding new customers into the company...
-
Customer Care Specialist with Dutch
2 days ago
Prague, Czech Republic ManpowerGroup s.r.o. Full timeResponding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contactServing as a connection between customers and internal stakeholders to achieve excellent customer service.Maintain the customer request lifecycle, including returns.Handle complaintsHandling customer platforms (e.g.,...
-
Customer Development Trainee
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 156771 - Prague, Prague, Czech RepublicWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Customer Development Trainee
Found in: beBee S CZ - 3 weeks ago
Prague, Czech Republic Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 156771 - Prague, Prague, Czech RepublicWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Customer Service&Logistics Manager
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 158834 - Prague, Prague, Czech RepublicWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Customer Service&Logistics Manager
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Colgate-Palmolive Full timeNo Relocation Assistance Offered # 158834 - Prague, Prague, Czech Republic Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Head of Marketing, Diabetes Care
Found in: beBee jobs CZ - 1 week ago
Prague, Hlavní město Praha, Czech Republic Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...
-
Food Services Supervisor
Found in: beBee S CZ - 3 weeks ago
Prague, Czech Republic Marriott Full timeAdditional Information EU nationality / Czech work permit needed Job Number 24040760 Job Category Food and Beverage & Culinary Location Prague Marriott Hotel, V Celnici 8, Prague, Czech Republic, Czech Republic Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is...
-
Whatever/Whenever Supervisor
Found in: beBee S CZ - 3 weeks ago
Prague, Czech Republic Marriott Full timeAdditional Information EU Nationality or work permit for the Czech Republic needed Job Number 24053353 Job Category Rooms & Guest Services Operations Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management W...
-
Customer Service&Logistics Trainee
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Colgate-Palmolive Full timeNo Relocation Assistance Offered # 158763 - Prague, Prague, Czech Republic Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Guest Experience Supervisor
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Marriott Full timeAdditional Information EU nationality / Czech work permit needed Job Number 24038968 Job Category Rooms & Guest Services Operations Location Prague Marriott Hotel, V Celnici 8, Prague, Czech Republic, Czech Republic Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process...
-
Customer Service&Logistics Trainee
Found in: beBee S CZ - 3 weeks ago
Prague, Czech Republic Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 158763 - Prague, Prague, Czech RepublicWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Customer Service&Logistics Trainee
Found in: beBee S CZ - 3 weeks ago
Prague, Czech Republic Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 158763 - Prague, Prague, Czech RepublicWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Food Services Supervisor
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Marriott Full timeAdditional Information EU nationality / Czech work permit needed Job Number 24038942 Job Category Food and Beverage & Culinary Location Prague Marriott Hotel, V Celnici 8, Prague, Czech Republic, Czech Republic Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is...
-
Service Experience Center Generalist – German Speaking
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Kenvue Full timeDescription Kenvue is currently recruiting for: Service Experience Center Generalist – German Speaking The Service Experience Center Generalist will work to resolve global employee inquiries, concerns and issues regarding HR and Payroll processes through phone, email, web-form, and chat. This person works to meet all expected service levels and business...
-
Shipper Support Specialist with German
Found in: beBee jobs CZ - 1 week ago
Prague, Hlavní město Praha, Czech Republic Amazon Full timeAmazon Freight OverviewAmazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily....
-
Shipper Support Specialist with German
Found in: beBee jobs CZ - 1 week ago
Prague, Hlavní město Praha, Czech Republic Amazon Full timeBASIC QUALIFICATIONS Excellent verbal and written communication skills in English (B2+) and in German (B2+) High School DiplomaDESCRIPTIONAmazon Freight OverviewAmazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer...
-
Transportation Specialist
Found in: beBee jobs CZ - 1 week ago
Prague, Hlavní město Praha, Czech Republic Amazon Full timeAt Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind...
-
F&B Service Expert
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Marriott Full timeAdditional Information EU nationality / Czech work permit needed Job Number 24038927 Job Category Food and Beverage & Culinary Location Prague Marriott Hotel, V Celnici 8, Prague, Czech Republic, Czech Republic Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Tender & Pricing Specialist
Found in: beBee S CZ - 4 weeks ago
Prague, Czech Republic Boston Scientific Full timeAdditional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...
