Customer Service&Logistics Manager

No Relocation Assistance Offered

# 158834 - Prague, Prague, Czech Republic

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

We are hiring for a Customer Service and Logistics Manager for Hill’s in our Central Europe East and Middle East (CEEME) region.

Have you led Customer Service and Logistics teams for a few years and you have a Proven track of successful commercial and people management skills?

Do you know what SAP means, and do you have an understanding of the overall insight of logistic and supply chain progresses/demand planning?

Are you familiar with new product introduction and the product go-to-market execution?

At the same time, are you dreaming about new growth opportunities?

Then this is the perfect opportunity

Hill’s Pet Nutrition, founded by a veterinarian, has been a leader in therapeutic pet nutrition for over 75 years. We are growing double-digit globally and in CEEME, helping dogs and cats have better and longer lives. Our growth is established by building strong relationships with professionals, partners and clients. To fuel this growth, we are expanding rapidly in the CEEME (Central and Eastern Europe & Middle East) region.

Job Purpose and Principal Duties and Responsibilities

This role is critical to create strong collaboration with internal and external stakeholders and assure the highest service level and partnership to strong and healthy business growth opportunities.

You will work with 24 markets across 3 continents, distributor partners, direct clients. And have subsidiary responsibility for providing collaborative end to end solutions that leverage joint capabilities and expertise in support of Hill’s business development and Customer Service & Logistics (CS&L) strategies. You will facilitate the Business Planning process and is the critical link to Demand Planning to ensure alignment. You will generate growth and profitability opportunities for both customers and Hill’s by collaborating with local/divisional management and partners to reduce cost to serve, reduce working capital, improve customer service levels, and implement process innovation.

You will be responsible for delivering excellent service to the customers, and overseeing and driving efficiencies in the order to cash process.

As Customer Service & Logistic manager you will contribute to the ongoing development of best practices across the Supply Chain/Customer Service & Logistics team and commercial organizations, and ensure that collaborative initiatives are agreed, developed and executed with excellence.

You will be responsible for ensuring the smooth supply of product, across all CEEME countries.

You will lead CS&L CEEME team and work in close cooperation with all relevant parties to deliver excellent Service levels to our customers.

As a Customer Service & Logistics Manager, you will be a key member of Hill’s CEEME subsidiary leadership teams. Reporting to the CEEME General Manager, and be based in Prague

• Support monthly demand planning process for Hill’s CEEME. Ensure replenishment forecasts are submitted per divisional timeline and accurately entered into SAP APO Demand Planning Module. Ensure root cause analysis and drive continuous improvement of Demand Planning results.

• Develop and improve the collaborative demand planning process via CBP in order to increase Demand Planning Accuracy, improve service, and reduce obsolescence

• Support Marketing planning of new product launches and promotions. Review and challenge volumes and timing as appropriate

• Support and cooperate closely with CBS team (Supply Network Planning, order to invoice and logistics management processes, claims/escalations)

• Collaborate with selected customers to support joint demand planning using available customer data

• Communicate any Supply chain issues or constraints which will impact customer plans

• Seek opportunities for portfolio optimization by managing SKUs and driving rationalization/harmonization initiatives. Ensure timely maintenance of SKU portfolio

• Adopt an ‘end-to-end’ view of supply chain inventory levels to enrich demand planning performance, remove waste and reduce Out of Stocks

• Maintenance of Master Data and secure interface to 3rd party Service provider

• Continuously improve and ensure observance of internal controls and approval procedures

• Support in internal accounting related projects

• CS&L manager is part of regional and global supply chain organization, which fosters best practices and exchanges, provides functional training material, drives and implements new digital tools.

• CS&L manager actively participates with his/her team to communities of practices and global initiatives, and is responsible for local roll out

• Ad hoc accounting tasks

Transforming lives of the pets, we are aiming to transform lives of our employees, we are caring, we are inclusive and we are courageous:

• We are supporting your development to expand your skills, enhance your expertise, and maximize your potential along your career journey.

• We are a diverse and inclusive team, where teammates are empowered to bring ideas to the table and act

• We provide a generous Total Rewards Plan - comprising health, finance, wealth, and wellbeing - With compensation and benefits rated above 4.5 stars (out of 5) on Glassdoor.

Package includes:

• Competitive salary

• Benefits:

• 25 vacation days (prorated based on the starting date in CZ)

• 10 sick days (fully paid by company, the next are paid by social security based on country regulations)

• Hybrid work opportunity (with 3 days in the office)

• Private Medical care and dental care program,

• Pension plan

• Life Insurance,

• Meal contribution,

• Flex cafeteria/sport card

• Discounted company products from the staff store, as per the company policy.

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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