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Order management specialist with Czech and English
3 months ago
REED is currently searching for junior candidates who wish to take their customer service experience and start a new role in order fulfilment. This is an exciting opportunity to join our international client’s organisation in Prague. Your main role will be to ensure the delivery of ordered products, to customers and partners across Europe. You will be communicating directly with the customers, processing their orders and deliveries, and answering their queries.
If you have strong communication skills, enjoy offering high level of customer service and want to develop professionally, then read further No previous experience needed. Ideal for fresh graduates but not limited to.
What does the company offer?
- 25 days of holidays
- Lunch vouchers
- Multisport Card
- Remote work possibilities
- Quarterly bonus
- More
Responsibilities
- Receiving customer orders and entering it into a company ERP system
- Providing customer with order acknowledgements, product availability and information on order deliveries and issues
- Providing reports to internal sales teams to help them manage their customers against the targets set
- Issuing, posting, and sending sales invoices
- Processing credit notes for faulty goods return
- Supporting customer queries and invoicing requests
- Cooperating and working with the finance department in tasks with shared responsibility
- Frequent contact with the logistics and sales team
- Maintaining excellent customer relationships
Experience and skill set
- Great customer service skills with proven experience being an advantage
- Native Czech/Slovak speakers with English language fluency (Another European language is an advantage)
- Strong excel skills
- Have a sense of attention to detail and the ability to work to deadlines
- Ability to build and maintain relationships with customers and departments
- Collaborate with other departments on their priorities
Location: Prague, Czech Republic
Starting date: ASAP
Contract: 9 month/1 year contract
If you are interested, please apply directly, or send us your CV in English.
#ordermanagement #customersupport #technologies
Kristina Herget
Senior Consultant | Czech Republic
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