Customer Success Manager

4 weeks ago

Brno, Czech Republic ThermoFisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

JOB DESCRIPTION:

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you’ll be supported in achieving your career goals.

Location/Division Specific Information

You will be a part of the Global Solutions Team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.

The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.

How will you make an impact?

The Global Solutions team supports customers throughout their entire experience with a focus on accelerating the customer’s success factors by providing sustainable solutions, throughout the complete customer journey.

The Position

As a result of our growing Value Add Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer that takes their experience level and needs into consideration. The CSM will monitor customer progress and act as an internal advocate removing barriers and find solutions supporting the customer to meet their goals and reach business outcomes, become successful.

Responsibilities:

  • Develop positive relationships with customers by providing excellent customer service.

  • Leverage customer intake meetings to set customer expectations, decide on success criteria, and understand individual customer needs.

  • Work closely with the service and applications teams to ensure a smooth installation and training process.

  • Work closely with sales, IT, and other departments to connect the customer with needed information and resources.

  • Monitor and track customer progress starting at point of sale, through installation and training, and beyond.

  • Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs.

  • Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience.

  • Up to 30% travel required.

Minimum Qualifications:

  • An advanced degree (M.S./Ph.D.) in Biological Sciences, or material science engineering or Physics; or a similar through experience.

  • Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role.

  • Excellent teammate that can also work independently.

  • Strong communication and inter-cultural skills.

Preferred Qualifications:

  • High-end (Cryo-)Electron Microscopy experience (academia or industry);

  • Comfortable working independently and leading customer relationships.

  • Project management experience.

has context menu

has context menu

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Customer Success Manager

    4 weeks ago

    Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

    **Customer Success Manager**Thermo Fisher Scientific is a leading company in the field of materials and structural analysis electron microscopy. We are seeking a dedicated Customer Success Manager to support our customers in achieving their goals and success factors.**Job Summary**In this role, you will work closely with sales, applications, and R&D teams to...

  • Key Account Manager

    3 weeks ago

    Brno, South Moravian, Czech Republic Česká pošta, s.p. Full time

    We are seeking a skilled Key Account Manager to join our team at {company}. As a Key Account Manager, you will be responsible for managing and growing our most valuable customer relationships.Key Responsibilities:Develop and implement sales strategies to drive business growthBuild and maintain strong relationships with key customersIdentify and pursue new...

  • Account Manager

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly skilled Account Manager to join our team at {company}. The successful candidate will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesDevelop and implement sales strategies to meet and exceed sales...

  • Customer Support Specialist with Portuguese

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Job Summary:As a Customer Support Specialist with Portuguese, you will be responsible for resolving customer queries, managing customer requests, and providing accurate and timely responses. You will also participate in process improvements and contribute to the growth of our clients' businesses.Key Responsibilities:* Respond to customer inquiries and...

  • Sr Manager, Compliance

    1 month ago

    Brno, Czech Republic ThermoFisher Scientific Full time

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Business Job Title: Sr. Global Trade Compliance Manager, EMEA Direct Report To: Jeff Sloan Group/ Division: PSG Career Band: 8 Career Track: Management Position Location: Czech Republic; Remote Number of Direct Reports: 3 When you’re part...

  • Customer Support Specialist with Portuguese

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Role SummaryAs a Customer Support Specialist with Portuguese, you will be responsible for resolving customer inquiries and providing professional support. Key Responsibilities:Manage customer requests and respond accurately and promptlyParticipate in process improvements to enhance the customer experienceRequirementsFor this role, we are looking for an...

  • Customer Service Representative with Portuguese

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Key Responsibilities:Resolve customer requests in a timely and professional mannerManage customer requests in the systemRespond to customers accurately and effectivelyParticipate in process improvements to enhance customer experienceRequirements:Fluent English and Portuguese (B2 level in both)Previous experience in customer supportExcellent analytical and...

  • Customer Support Representative with Danish

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Are you a Danish and English speaker looking for a customer support role that offers a chance to improve your skills and experience?About the Job:We are seeking a highly motivated and organized individual to join our team as a customer support representative. As a key member of our support team, you will be responsible for resolving customer inquiries,...

  • Customer support with Portuguese

    3 months ago

    Brno, Czech Republic ManpowerGroup s.r.o. Full time

    Let’s grow your career in client support on a B2B level!Popis pozice:Your job will be about resolving customers‘ requests, managing them in the system, responding accurately and on time and making sure that the provided service is professional. You will also participate in process improvements.Profil kandidáta:Fluent English a Portuguese (B2 in...

  • Customer support with Danish

    3 months ago

    Brno, Czech Republic ManpowerGroup s.r.o. Full time

    Do you speak Danish and English? Are you interested in customer support? Then read on!Popis pozice:Your job will be about resolving customers‘ requests, managing them in the system, responding accurately and on time, and ensuring that the provided service is professional. You will also participate in process improvements.Profil...

  • Customer support with Danish

    3 months ago

    Brno, Czech Republic Manpower Full time

    Informace Do you speak Danish and English? Are you interested in customer support? Then read on! Your job will be about resolving customers‘ requests, managing them in the system, responding accurately and on time, and ensuring that the provided service is professional. You will also participate in process improvements.Co od vás očekáváme...

  • Customer Service Representative

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    We are seeking a highly skilled Customer Support Agent with excellent Danish language skills to join our team at ManpowerGroup s.r.o.About the Role:As a Customer Support Agent, you will be responsible for resolving customer inquiries, managing customer requests, and providing accurate and timely responses. Your role will also involve participating in process...

  • Sr Manager, Compliance

    1 month ago

    Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

    Drive trade compliance excellence across EMEA region, ensuring adherence to laws and regulations, developing work procedures, and managing global trade compliance systems. Collaborate with colleagues in a fast-paced environment, focusing on strategic management of import/export personnel and trade compliance projects. Develop and implement standard...

  • Project Manager II

    1 month ago

    Brno, Czech Republic ThermoFisher Scientific Full time

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As a TEM Technical Project Manager, you will be a part of our Global Service Operations Group CIP/PPI team in Europe. This CIP/PPI group is responsible for the coordination and execution of myPPI’s (practical process improvement ideas), submitted by Field...

  • Customer Support Specialist with Portuguese Language Skills

    2 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Are you a customer service enthusiast with a passion for Portuguese language? We're looking for a skilled Customer Support Specialist to join our team at ManpowerGroup s.r.o. in the Czech Republic.About the RoleAs a Customer Support Specialist, you will be responsible for resolving customer inquiries, managing requests in our system, and providing accurate...

  • Customer Support Associate with Fluent Danish Skills

    3 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate with Fluent Danish Skills. In this role, you will be responsible for resolving customer queries, managing cases, and providing professional support.Key Responsibilities: Fluent Danish and English language skills Good analytical and communication...

  • Customer support with Portuguese

    2 months ago

    Brno, Czech Republic ManpowerGroup s.r.o. Full time

    Let’s grow your career in client support on a B2B level! Popis poziceYour job will be about resolving customers‘ requests, managing them in the system, responding accurately and on time and making sure that the provided service is professional. You will also participate in process improvements. PožadavkyFluent English & Portuguese (B2 in both)Previous...

  • Customer support with Danish

    2 months ago

    Brno, Czech Republic ManpowerGroup s.r.o. Full time

    Do you speak Danish and English? Are you interested in customer support? Then read on! Popis poziceYour job will be about resolving customers‘ requests, managing them in the system, responding accurately and on time, and ensuring that the provided service is professional. You will also participate in process improvements. PožadavkyFluent English & Danish...

  • Key Account Manager

    3 weeks ago

    Brno, South Moravian, Czech Republic Advantage Consulting, s.r.o. Full time

    Key Responsibilities:* Manage and develop existing customer relationships to drive revenue growth and retention.Requirements:* Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and customers.About the Role:* Develop and execute business growth strategies to achieve sales targets and expand customer base.

  • Marketing Manager

    3 weeks ago

    Brno, South Moravian, Czech Republic PŘEDVÝBĚR s.r.o. Full time

    We are seeking a skilled Marketing Manager to join our dynamic team in driving business growth through innovative marketing strategies. Key responsibilities include developing and implementing marketing campaigns, analyzing market trends, and collaborating with cross-functional teams to achieve business objectives.Main Responsibilities:Develop and execute...