Customer Service

1 week ago


Prague, Hlavní město Praha, Czech Republic BD (Becton, Dickinson and Company) Full time

Job Title: Customer Service Representative

Company: Becton, Dickinson and Company

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

About Us: Becton, Dickinson and Company is a leading global medical technology company that is committed to advancing the world of health. Our purpose is to improve the lives of patients and healthcare professionals around the world.

Responsibilities:

  • Provide exceptional customer service to customers via email, phone, and other communication channels
  • Cooperate with colleagues across departments to resolve customer issues and improve customer satisfaction
  • Manage customer claims and complaints, and resolve issues in a timely and professional manner
  • Maintain accurate and up-to-date customer master data and contact information
  • Process backorders, product returns, and other customer-related transactions
  • Communicate with EMEA service coordinators, system admins, and service partners to resolve technical issues
  • Coordinate repairs and field service of medical equipment

Requirements:

  • 2-3 years of experience in customer service or a similar role
  • Good knowledge of MS-Office 365
  • Fluent Czech and English language skills
  • Knowledge of SAP S4/HANA is an advantage
  • Ability to work independently and proactively, with a strong problem-solving aptitude
  • Ability to multi-task and prioritize tasks effectively
  • Team player with a customer-oriented approach

What We Offer:

  • 25 days of vacation + 3 sick days
  • Hybrid work arrangement
  • Edenred Ticket Restaurant + Edenred Benefits
  • Competitive salary and bonus awards
  • Life insurance and private pension funds
  • Opportunities to participate in various projects
  • Continuous learning and development opportunities
  • Friendly, flexible, and inclusive work environment

Equal Opportunity Employer: Becton, Dickinson and Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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