Systems Administrator II

2 days ago

Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

**IT Site Support Engineer**

Summary: We are seeking an IT Site Support Engineer to maintain the efficiency of our IT systems and provide excellent assistance to our local end-users.

At Thermo Fisher Scientific Inc., we are a world-class organization with a proven track record of success, committed to delivering top-notch IT support and services. As a Systems Administrator, you will play a vital role in maintaining the efficiency of our IT systems and providing excellent assistance to our local end-users.

**Key Responsibilities:**

  • Work in compliance with legislation and IMS to ensure a secure and efficient IT environment.
  • Provide support to local end-users and other locations within the region, both remotely and on-site.
  • Install, configure, coordinate, and support local PC hardware and applications in a Windows and Mac OS environment.
  • Maintain end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes.
  • Ensure timely resolution of IT incidents, service requests, and problems reported by end-users.
  • Work together with other IT teams and individuals involved to ensure smooth integration and support of IT systems.
  • Support enterprise projects and initiatives to drive innovation and efficiency.
  • Install software and provide standard desktop application support.
  • Assist centralized teams by providing hands-on support and conducting thorough investigations to resolve MIM issues.
  • Supervise and track work requests to meet SLAs and customer needs.
  • Provide assistance with colleague onboarding and offboarding processes.
  • Participate in audits and business continuity planning activities.
  • Maintain IT inventory and validate hardware and software licenses.
  • Keep track of IT-related documentation to ensure accuracy and accessibility.
  • Travel up to 25% to support other sites when required.

**Requirements:**

  • Experience in system integration or a comparable field (MCSE, MCITP, etc.).
  • Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.
  • Excellent Czech language skills and good English language skills (both speaking and writing).
  • IT support experience, preferably in mid to large-sized companies.
  • A valid driving license (class B).

**Competencies:**

  • Good knowledge of Windows operating systems and PC/Server hardware.
  • Skills and experience with the Microsoft Office 365 product family, with the ability to showcase Office 365 features and capabilities.
  • The ability to support remote tools, antivirus and backup programs, hardware imaging, and other related tasks.
  • A constant learning attitude to stay updated with the latest IT knowledge.
  • A customer-focused attitude, ensuring the highest level of satisfaction for end-users.
  • Strong written and verbal communication skills to effectively interact with all individuals involved.

**Benefits:**

  • A flexible working schedule, allowing you to achieve a healthy work-life balance.
  • 5 weeks of vacation and 5 sick days per year.
  • Top-notch working equipment, including a high-quality notebook, a company phone, and two monitors.
  • Meal allowance and a company canteen offering free fruit and vegetables.
  • Free Multisport card for access to various fitness facilities.
  • An annual bonus to recognize your hard work and dedication.
  • Pension insurance allowance and the possibility of life or health insurance at discounted prices.
  • Personal mobile tariff at a friendly price.
  • Opportunities for continuous growth, including free English lessons.
  • A modern work environment with relax zones, a gym, an outside playground, and on-site massages.
  • An open and friendly company spirit where collaboration and inclusivity are highly valued.

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