Network Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Network Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

What you'll be doing

Key Responsibilities:

  • Maintains the support process and ensures that requests for support are handled according to the procedures.
  • Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
  • Identifies and resolves problems following agreed procedures.
  • Carries out agreed maintenance tasks.
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
  • Prioritizes and diagnoses incidents according to agreed procedures.
  • Investigates causes of incidents and seeks resolution.
  • Escalates unresolved incidents and follows up until incident is resolved.
  • Provides service recovery, following resolution of incidents.
  • Documents and closes resolved incidents according to agreed procedures.
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
  • Identifies problems and errors prior to or when they occur.
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary.
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge and Attributes:

  • Working knowledge of technical documentation.
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
  • Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc.
  • Customer service orientated and proactive thinker.
  • Problem solver who is highly driven and self-organized.
  • Great attention to detail.
  • Good analytical and logical thinking.
  • Excellent spoken and written communication skills.
  • Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
  • DNAC and ACI Expertise:
  • Specialized knowledge in Digital Network Architecture Center (DNAC) and Application Centric Infrastructure (ACI).
  • Ability to manage and optimize DNAC and ACI systems, significantly reducing the need for TAC support.
  • Certifications like CCNP Data Center and Cisco DNA Center Assurance (DNACA)are plus
  • Additional Skills in F5 and Infoblox:
  • Versatile in application delivery networking (F5) and network services (Infoblox).
  • Certifications which are plus: F5 101 or higher certification, Infoblox CDAT
  • Professional Experience:
  • Cisco Technologies: Years of hands-on experience with Cisco networking equipment and software.
  • Expertise in configuring, managing, and troubleshooting Cisco networks.
  • Certifications: CCNP Enterprise

Required Experience:

  • Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Moderate level experience in technical support to clients.
  • Moderate level experience in diagnosis and troubleshooting.
  • Moderate level experience providing remote support in Networking technologies.
  • Moderate level experience in relevant technology.

Languages

  • English: mandatory.
  • French: mandatory.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.


  • Network Engineer

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Network Engineer (L2) Role Summary: Provide remote technical support and resolve technical incidents and problems for clients using service assurance software and tools. Your Day at NTT DATA As a Network Engineer (L2), you will be responsible for: Maintaining the support process and handling requests according to procedures. Investigating and diagnosing...

  • Network Security Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    As a Network Security Engineer, you will provide remote technical support to clients, identifying and resolving technical incidents and problems, and restoring services to meet service level agreements. You will maintain knowledge of technical documentation, management agent concepts, and vendor technologies, and collaborate with stakeholders to diagnose and...

  • L2 Network Support Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Summary: We are seeking a skilled certified network engineer with knowledge of Cisco technologies and CCNA certification to ensure the operational integrity of our client's IT infrastructure and systems. We are looking for a skilled certified network engineer with knowledge of Cisco technologies and CCNA certification to ensure the operational integrity of...

  • Network Security, SASE engineer

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic Syensqo Full time

    Syensqo seeks an experienced SASE engineer to design and implement secure network architectures, ensuring seamless integration with existing IT infrastructure. Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. We bring great minds together to push the limits of science and innovation for the...

  • Network Security, SASE engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Syensqo Full time

    **SASE Engineer Wanted**The ideal candidate will have expertise in configuring and managing SD-WAN solutions, such as Cisco Viptela/Catalyst, Vmware, Fortinet, etc. They will also have experience in configuring and managing security services like firewalls, cloud access security brokers (CASB), secure web gateways (SWG), and zero-trust network access...

  • Network Security Engineer

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Job Description Summary: Network Security Engineer (L2) provides remote technical support, identifying and resolving technical incidents and problems, and restoring service to clients with zero missed service level agreement (SLA) conditions. Make an impact at a company renowned for technical excellence and leading innovations, making a difference to...

  • Network Infrastructure Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Livesport Full time

    Network Specialist Job DescriptionLivesport is seeking a skilled Network Specialist to join our team and contribute to the development and maintenance of our data platform, which handles millions of requests per second. As a Network Specialist, you will play a crucial role in expanding our infrastructure capacity and ensuring the smooth operation of our...

  • Network Security Engineer

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Technical Support Engineer (L2) Job Description Responsible for providing remote technical support to clients by identifying and resolving technical incidents and problems. Maintain the support process and handle requests according to procedures. Investigate and diagnose problems using service assurance software and tools. Identify and...

  • L2 Network Support Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Seeking a skilled Network Engineer with L2 experience and CCNA certification to ensure seamless IT infrastructure operations.We're looking for a detail-oriented professional to proactively identify and resolve technical incidents, requests, and problems, restoring services efficiently.Key responsibilities include:Providing second-level support for incidents,...

  • Network Security Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    We are seeking a skilled Security Remote Technical Support Engineer to provide professional remote technical support to clients by identifying and resolving technical incidents and problems.The ideal candidate will have a strong background in security technologies, technical support, and diagnostics, with excellent communication and analytical skills.Key...

  • Senior DevOps Engineer

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Job Title: Senior DevOps EngineerJoin DHL Information Services as a Senior DevOps Engineer and be part of a dynamic team that delivers build and run services for the main DHL website. As a key member of our DevOps team, you will be responsible for developing and maintaining CI/CD pipelines, CDN, infrastructure, and performing analysis of complex issues and...

  • DevOps Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Job Title: DevOps Engineer - Digitalization ExpertAbout the Role:We are seeking a highly skilled DevOps Engineer to join our team at DHL Information Services. As a DevOps Engineer, you will be responsible for developing and maintaining CI/CD pipelines, CDN, infrastructure, and performing analysis of complex issues. You will also be involved in Jenkins,...

  • Senior Software Engineer

    5 hours ago

    Prague, Hlavní město Praha, Czech Republic Dobrotéka s.r.o. Full time

    We are seeking a talented Senior Software Engineer to join our team at {company}. The successful candidate will be responsible for designing, developing, and maintaining our software applications.The ideal candidate will have a strong background in software development, with experience in languages such as Python, Java, or C++. A strong understanding of...

  • Senior DevOps Engineer

    7 days ago

    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Join Our Team as a DevOps ExpertAt DHL IT Services, we're looking for a skilled DevOps Engineer to join our global team. As a DevOps Expert, you'll play a key role in developing and maintaining our CI/CD pipelines, CDN, and infrastructure. You'll work closely with our international team to analyze complex issues and develop automation scripts.About the...

  • Senior Software Engineer

    5 hours ago

    Prague, Hlavní město Praha, Czech Republic PŘEDVÝBĚR s.r.o. Full time

    Job Requirements:We are seeking a skilled Cloud Infrastructure Engineer to join our team. The ideal candidate will have experience with cloud-based infrastructure design, implementation, and management.Key Responsibilities:Design and implement cloud-based infrastructure solutionsConfigure and manage cloud servicesEnsure high availability and scalability of...

  • Support to Exploitation Engineer

    4 weeks ago

    Prague, Hlavní město Praha, Czech Republic Telespazio Belgium Full time

    Telespazio Belgium can count on almost 40 years of experience in the field of Space Operations Service & Engineering activities. We provide a significant contribution to the most major Space programs of the European Space Agency. Our core business is to work on the ground to build bridges into space, contributing to the success of ambitious...

  • IT Service Engineer

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Make Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Engineer to join our team at Make. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our internal IT systems.Key ResponsibilitiesSet up and troubleshoot devices for employees, including onboarding and technical supportBe the...

  • System Operability, Maintainability and Operations preparations Engineer

    4 weeks ago

    Prague, Hlavní město Praha, Czech Republic Telespazio Belgium Full time

    Telespazio Belgium can count on almost 40 years of experience in the field of Space Operations Service & Engineering activities. We provide a significant contribution to the most major Space programs of the European Space Agency. Our core business is to work on the ground to build bridges into space, contributing to the success of ambitious...

  • Software Engineer

    5 hours ago

    Prague, Hlavní město Praha, Czech Republic Jedličkův ústav a Mateřská škola a Základní škola a Střední škola Full time

    About the JobWe are seeking a skilled Software Engineer to join our team and work on cloud infrastructure projects. The ideal candidate should have experience with cloud computing and be able to design, develop, and deploy scalable and secure cloud-based systems.Key ResponsibilitiesDesign and develop cloud-based systems and applications.Implement and...

  • Senior Software Engineering Manager

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Microsoft Corporation Full time

    Lead a high-performing team of senior engineers in Prague, driving strategic initiatives and delivering mission-critical services to millions of developers. Microsoft is making significant investments to empower every person and organization on the planet to achieve more. This space is rich with challenging technical problems that require innovative and...