L2 Network Support Engineer
1 month ago
Seeking a skilled Network Engineer with L2 experience and CCNA certification to ensure seamless IT infrastructure operations.
We're looking for a detail-oriented professional to proactively identify and resolve technical incidents, requests, and problems, restoring services efficiently.
Key responsibilities include:
- Providing second-level support for incidents, requests, and identifying root causes
- Conducting in-depth troubleshooting and resolving incidents
- Implementing service requests and changes
- Identifying potential problems and errors before they impact service
- Planning and executing approved maintenance activities
- Auditing and analyzing incident and request tickets for quality and recommending improvements
- Producing trend analysis reports for identifying automation opportunities and optimizing effort
- Contributing to project work as required
Required skills and experience:
- Excellent communication and collaboration skills
- Strong planning and project management skills
- CCNA Certification
- CCNP Certification or full knowledge
- Moderate years of relevant managed services experience
- Good level of English is a must
- Good level of German is advantageous
- Willingness to work on calls (rotational)
- Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, and Huawei is desirable
We offer a competitive package including:
- Variable yearly bonus
- 5 weeks of vacation
- 3 sick days per year
- Notebook and mobile phone
- Lunch allowance
- Contribution to pension insurance
- Cafeteria benefit system
- Over standard healthcare
- Contribution to Multisport card
- Refreshment and monthly company breakfasts
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