MES Senior Specialist Technical Support

2 months ago

Prague, Hlavní město Praha, Czech Republic MSD Full time

Job Description

Manufacturing execution is a core enabler of our digital manufacturing strategy within our Digital Manufacturing Division organization which creates and realizes business value leveraging digital technologies. The role of MES Technical Support, within the Manufacturing Value Team, will be responsible for facilitating user-centric outcomes in daily operations, projects, and product team, including training and communication on how to use the MES system (PAS-X).

Overview: As a Senior Specialist Technical Support specializing in MES Product, you will play a critical role in overseeing and driving successful realization of Change Management related to MES software products, such as PAS-X. You will collaborate closely with the Product Team, vendor management teams, vendors, local teams at the sites, and various stakeholders to ensure efficient coordination, smooth adoption of a change, effective communication, and delivery of the trainings to the end users to ensure business readiness. You will provide support during building, designing, implementing system across the full organization, as well as its configuration, administration and troubleshooting and issue resolution activities.

This role is directly reporting into the Production Execution (MES) Product Manager and will work closely with MES Product Team.

Key Responsibilities:

  • Supporting and providing technical training to users of the PAS-X system.
  • Running tests or investigations on application / system issues and providing recommendation or resolutions.
  • Ensures the operational stability, maintenance, performance, and compliance of the product.
  • Cooperates with Product Manager to feedback nonfunctional requirements, user experience and in production behavior of the application.
  • Ensure application, at the end of their lifecycle, is retired while meeting compliance goals such as policy-based data retention, legal hold and role-based access.
  • Accountable for support and configuration of relevant Technologies ensuring that appropriate support to operations is maintained, and that all operational activities are compliant with regulatory, safety, cyber security, business continuity and financial requirements .

Education Requirement:

Bachelors (Prefer Bachelor of Science, Business, Computer Science)

Skills:

  • Experience with PAS-X configuration, Software Development Lifecycle (SDLC), GMP validation, and training in a production/Pharma/GxP environment.
  • Ability to bridge technical MES knowledge with business process requirements.
  • Strong stakeholder management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong problem-solving skills and a proactive approach to issue resolution.
  • Flexibility to adapt to changing priorities and requirements.
  • Willingness to travel based on project needs.
  • Understanding of operational technologies in life science manufacturing specifically the business use cases and value drivers for process execution solutions.

What we offer:

  • Exciting work in a great team, global projects, international environment
  • Opportunity to learn and grow professionally within the company globally
  • Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
  • Pension and health insurance contributions
  • Internal reward system plus referral program
  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
  • Vodafone, Raiffeisen Bank, Foodora, and discount programs
  • Up-to-date laptop and iPhone
  • Parking in the garage, showers, refreshments, massage chairs, library, music corner
  • Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now
Know anybody who might be interested? Refer this job

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

08/2/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:08/02/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R304112

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