Senior Technical Support Engineer

4 weeks ago


Brno, South Moravian, Czech Republic Red Hat Full time

Technical Support Engineer job summary: Provide technical support to Red Hat enterprise customers, troubleshoot issues, and develop solutions to enhance the customer experience.

Key Responsibilities:

  • Build expertise with Red Hat Enterprise Linux and Hybrid Cloud solutions through intensive onboarding and certification programs.
  • Support customers on various Red Hat Enterprise Linux-related issues on different Hybrid Cloud solutions.
  • Provide technical support to Red Hat enterprise customers.
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
  • Manage workload to ensure timely resolution of customer issues.
  • Stay up-to-date with the latest technology trends and new products in Red Hat's portfolio.
  • Exceed customer expectations by providing outstanding customer service.
  • Consult with in-house engineers and developers to promote creative solutions and improve customer satisfaction.
  • Contribute to the global Red Hat knowledge management system while working on customer issues.
  • Collaborate with colleagues on different side projects and contribute to the success of the global team.

Requirements:

  • Thorough knowledge of the Linux kernel.
  • Professional experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment.
  • Previous experience configuring and troubleshooting various scenarios on Linux systems, with knowledge of the kernel.
  • Excellent communication and troubleshooting skills, ability to analyze and effectively resolve complex customer issues.
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.
  • Passion for problem-solving and investigation of the most complex customer and technical problems.
  • Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills.
  • Team player attitude, open-minded and collaborative approach.
  • Any Linux system administration certifications are a plus.

About Red Hat:

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across work environments, from in-office to fully remote, depending on the requirements of their role. We're a leader in open source because of our open and inclusive environment, where the best ideas can come from anywhere and anyone.



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