Senior Technical Support Engineer
4 weeks ago
Technical Support Engineer job summary: Provide technical support to Red Hat enterprise customers, troubleshoot issues, and develop solutions to enhance the customer experience.
Key Responsibilities:
- Build expertise with Red Hat Enterprise Linux and Hybrid Cloud solutions through intensive onboarding and certification programs.
- Support customers on various Red Hat Enterprise Linux-related issues on different Hybrid Cloud solutions.
- Provide technical support to Red Hat enterprise customers.
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
- Manage workload to ensure timely resolution of customer issues.
- Stay up-to-date with the latest technology trends and new products in Red Hat's portfolio.
- Exceed customer expectations by providing outstanding customer service.
- Consult with in-house engineers and developers to promote creative solutions and improve customer satisfaction.
- Contribute to the global Red Hat knowledge management system while working on customer issues.
- Collaborate with colleagues on different side projects and contribute to the success of the global team.
Requirements:
- Thorough knowledge of the Linux kernel.
- Professional experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment.
- Previous experience configuring and troubleshooting various scenarios on Linux systems, with knowledge of the kernel.
- Excellent communication and troubleshooting skills, ability to analyze and effectively resolve complex customer issues.
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.
- Passion for problem-solving and investigation of the most complex customer and technical problems.
- Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills.
- Team player attitude, open-minded and collaborative approach.
- Any Linux system administration certifications are a plus.
About Red Hat:
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across work environments, from in-office to fully remote, depending on the requirements of their role. We're a leader in open source because of our open and inclusive environment, where the best ideas can come from anywhere and anyone.
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