Technical Support Engineer
4 weeks ago
We are seeking a SuiteCloud Technical Support Specialist to join our team. The ideal candidate will have experience with programming, specifically with JavaScript, XML, and REST-based integrations. They will be responsible for assisting customers with product-related inquiries, troubleshooting concerns, and providing solutions.
About the Role:
- Assist customers with product-related inquiries and troubleshoot concerns
- Provide solutions to non-standard and non-routine issues
- Determine priorities and ensure proper escalation when necessary
- Maintain accurate information flow between internal teams and customers
About Us:
Oracle is a world leader in cloud solutions, and we are committed to expanding our inclusive workforce. We operate with integrity and offer a highly competitive suite of employee benefits. We encourage employees to give back to their communities through our volunteer programs.
Qualifications and Skills:
- Advanced English communication skills
- Programming experience, specifically with JavaScript, XML, and REST-based integrations
- Proficiency in web services, XML, HTML, CSS, and networking
- Ability to learn and adapt quickly in a dynamic environment
We Offer:
- Extensive training and support for new hires
- Opportunity to support a great product and be part of a growing team
- Competitive salary
- Friendly and open atmosphere, easy to approach management
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