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Salesforce Senior Administrator

2 months ago

Prague, Hlavní město Praha, Czech Republic MSD Full time

Job Title: Salesforce Administrator

Company: Merck & Co., Inc.

We are seeking a highly skilled and experienced Salesforce Administrator to join our Animal Health IT team. As a proactive and innovative individual, you will play a vital role in designing scalable best practice solutions and managing the product road map for our Salesforce platform.

About the Role:

  • Administer and maintain our Salesforce CRM instance, utilizing technical knowledge, creativity, and user-centric mindset to support and enhance the tools our teams need to deliver outstanding support to our customers.
  • Design and implement scalable solutions using Sales Cloud, Service Cloud, AppExchange solutions, Experience Cloud, no-code configuration/automations, integrations, and user experience.
  • Test, increase user adoption, promote best practice, support end-user training, business analysis, and drive efficiency using automation.
  • Collaborate with teams across the organization to gather and document requirements, and facilitate the creation of user stories and documentation.
  • Participate in the creation of training materials and contribute to the training of end-users.
  • Support and maintain the Salesforce platform, including triage and resolution of support tickets, user maintenance, profile assignment, data loads, creation and updates to reports & dashboards.
  • Monitor and investigate errors, using technical skills to dig into flow failures, and provide feedback to users or work with the development team to resolve.
  • Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
  • Use data to provide insights and visibility to the business and promote the importance of good data quality.

Requirements:

  • Experience working with Sales Cloud & Service Cloud & No Code Configuration/Automation – in-depth knowledge and configuration of these cloud features, Salesforce Flows and other declarative features (page layouts, dynamic forms, reports etc.) always designing with scalability and best practice in mind.
  • End-user support & training – management and interpretation of incoming requests, ability to triage, handle and prioritize simultaneous requests, documenting requirements and creating training materials.
  • Communication & Requirements Gathering – Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking. Creating requirements documents and user stories.
  • Technical Documentation and Release Management – documenting solutions you have implemented, writing testing instructions etc. Experience deploying changes across environments using a deployment tool.
  • Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience.
  • Salesforce Admin Certified or more than 3 years' experience and working towards certified status.

Desirable:

  • CPQ experience (Salesforce or other)
  • Salesforce Experience Cloud knowledge would be an advantage
  • Experience of a complex Salesforce org, with a number of integrations and dependent platforms
  • Exposure to advanced Sales Cloud & Service Cloud Features – Einstein, Forecasting etc.
  • Additional Certifications – Platform App Builder/Sales Cloud Consultant
  • Use of Jira and/or understanding of Agile/Scrum ways of working
  • Experience working with Field Service Lightning
  • Experience carrying out testing and coordinating user acceptance testing
  • Understanding of basic triggers/Apex code principles
  • Demonstrates continued personal/professional development
  • Active in the Salesforce community
  • Understanding of Salesforce Data Cloud would be an asset

What We Offer:

  • Exciting work in a great team, global projects, international environment
  • Opportunity to learn and grow professionally within the company globally
  • Hybrid working model, flexible role pattern
  • Pension and health insurance contributions
  • Internal reward system plus referral programme
  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
  • Vodafone, Raiffeisen Bank, Foodora, and discount programmes
  • Up-to-date laptop and iPhone
  • Parking in the garage, showers, refreshments, massage chairs, library, music corner
  • Competitive salary, incentive pay, and many more