Technical Customer Support, I

3 weeks ago

Brno, South Moravian, Czech Republic Zebra Technologies Full time

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
  • Diffuses upset customers
  • Fully documents customer interactions in real-time
  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Identifies and escalates complex problems under direct supervision
  • Works on a limited variety of problems of limited scope using defined procedures and practices
  • Collaborates with fellow technicians and supervisor to solve problems
  • Familiarizes self with new technologies, products and platforms

Qualifications:

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
  • 1-3 years demonstrated working experience required
  • Basic computer literacy with a working knowledge of the Microsoft Office Package
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills Benefits:
  • 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
  • Multisport card at a reduced price.
  • Meal contribution.
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
  • Annual bonuses based on financial results.
  • Yearly salary increases according to individual performance.
  • Employee referral bonus for bringing New Talent to Zebra.
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
  • Life & Pension insurance contribution.
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
  • Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via ) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.


  • Technical Customer Support

    4 weeks ago

    Brno, South Moravian, Czech Republic Zebra Technologies Full time

    Remote Work: NoOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected....

  • Senior Technical Support Engineer

    2 days ago

    Brno, South Moravian, Czech Republic Red Hat Full time

    Technical Support Engineer for Red Hat Enterprise Linux We are seeking a skilled Technical Support Engineer to join our team, providing expert technical support to customers on Red Hat Enterprise Linux and Hybrid Cloud solutions. As a Technical Support Engineer, you will be responsible for: Building on your knowledge of Red Hat Enterprise Linux and Hybrid...

  • Technical Support Specialist III

    1 month ago

    Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving...

  • Technical Support Specialist III

    4 weeks ago

    Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving...

  • Technical Support Senior Associate with French

    3 weeks ago

    Brno, South Moravian, Czech Republic Kyndryl Full time

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Technical Support Specialist II

    1 month ago

    Brno, South Moravian, Czech Republic ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionGlobal Technical Support Specialist IIDiscover Impactful WorkAs a Global Technical Support Specialist, you will provide support to our service personnel across the globe. Whether you are providing Technical Assistance; updating documentation; hosting a training; participating in a...

  • Customer Support Specialist

    4 days ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Join Our Team as a Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for resolving customer inquiries and providing exceptional service to our clients.Key Responsibilities:Respond to customer inquiries via...

  • Customer Support Specialist

    4 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly skilled customer support specialist to join our team. As a customer support specialist, you will be responsible for resolving customer inquiries, managing customer requests, and providing accurate and timely responses.Key ResponsibilitiesResolve customer complaints and issues in a professional and courteous mannerManage...

  • Customer Support Specialist

    2 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for resolving customer inquiries, managing customer requests, and providing accurate and timely responses.Key ResponsibilitiesResolve customer inquiries and requests in a professional and...

  • German Speakers Wanted: Career Growth in International Finance and Technical Support

    1 week ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    We are seeking a highly skilled and motivated individual to join our team at ManpowerGroup s.r.o. as a German-speaking professional in the field of finance and technical support.About the Role:This is an exciting opportunity to grow your career within a dynamic and international corporation. As a German-speaking professional, you will be responsible for...

  • Customer Support Specialist

    2 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the JobWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for resolving customer inquiries and providing excellent customer service.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints and issues...

  • Customer Support Specialist with Portuguese

    4 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist with fluent Portuguese to join our team at ManpowerGroup s.r.o. in the Czech Republic.Key ResponsibilitiesResolve customer requests in a timely and professional mannerManage customer interactions in our systemProvide accurate and timely responses to customer inquiriesParticipate in...

  • Customer Support Specialist with Portuguese

    2 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist with Portuguese language skills. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...

  • Application Support Specialist

    3 days ago

    Brno, South Moravian, Czech Republic AT&T Full time

    Job Title: Application Support SpecialistJob Summary: We are seeking a highly skilled Application Support Specialist to join our team at AT&T. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring the uptime and availability of our applications, and collaborating with cross-functional teams to...

  • Customer Support Specialist with Italian Language Skills

    4 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist with fluent Italian language skills to join our team at ManpowerGroup s.r.o. in a B2B client support role.Key ResponsibilitiesResolve customer requests in a timely and professional mannerManage customer interactions in our systemCommunicate effectively with customers in Italian and...

  • German Language Support Specialist

    7 days ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Job Opportunity:We are seeking a highly skilled and motivated individual to join our team as a German Language Support Specialist. As a key member of our international corporation, you will be responsible for providing exceptional customer support and financial services to our clients and partners.Key Responsibilities:Communicate effectively with clients and...

  • Customer Support Representative, I with Turkish and Russian

    1 month ago

    Brno, South Moravian, Czech Republic Zebra Technologies Full time

    Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and...

  • Customer Support Representative with Spanish

    1 month ago

    Brno, South Moravian, Czech Republic Zebra Technologies Full time

    Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and...

  • German Language Support Specialist

    2 weeks ago

    Brno, South Moravian, Czech Republic ManpowerGroup s.r.o. Full time

    Job Opportunity:We are seeking a highly skilled and motivated individual to join our team as a German Language Support Specialist. As a key member of our international team, you will be responsible for providing exceptional customer support to our clients and colleagues.Key Responsibilities:Communicate effectively with clients and colleagues in both German...

  • Technical Care Representative

    1 month ago

    Brno, South Moravian, Czech Republic AT&T Full time

    Job Description:Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services . You'll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and...