Product Support Representative @ FIS Techlology Services

1 week ago


Wrocław, Czech Republic FIS Techlology Services (Poland) Sp. z o.o. Full time
  • BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
  • 2+ years of experience in similar position or equivalent background in client relations depth
  • Fluency in English – speaking and writing
  • Basic knowledge of SQL and product back-end infrastructure
  • Working knowledge of support system (we use Team Support to manage communication)
  • Finance and/or accounting qualifications/experience is beneficial
  • Excellent written, verbal, and inter-personal communication skills
  • Analytical and problem-solving skills
  • Strong desire to learn the products, processes, and related industries
  • Ability to deal with high pressure situations and incidents with regards to SLA
  • Team player and willing to progress in a rapidly changing environment
  • Highly motivated and keen to succeed
  • Competitive salary and excellent bonus package
  • Training across core financial, sales and FIS solutions
  • International travel
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • Great workspaces with dedicated and motivated colleagues
,[Provide in-depth product support to FIS clients by resolving incoming inquiries., Respond to customer product inquiries via telephone or in written internet-based email or chat sessions., Troubleshoot problems with malfunctioning software applications and recommends corrective action., Document customer information and recurring technical issues to support product quality programs and product development., Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes.] Requirements: SQL Additionally: Training budget, Sport subscription, Private healthcare, Flat structure, Lunch card, International projects, Small teams, English lessons, Friendly atmosphere, Integration events, Multisport, Free coffee, Free parking, Bike parking, Playroom, Shower, Free snacks, Free beverages, Free breakfast, Modern office, Startup atmosphere, No dress code.
  • Service Manager

    1 week ago


    Remote, Gdańsk, Wrocław, Warszawa, Kraków, Czech Republic Elitmind Full time

    Experience in Service Manager (or related) role; responsible for service operations and managment of customer expectations Experience as a Team Leader/Manager Technical understanding of delivered solutions Ability and willingness to work as a liaison between Client's structures and Elitmind's team Understanding of Quality of Services, SLAs, KPIs – ITIL...

  • Fullstack Developer

    1 week ago


    Remote, Wrocław, Katowice, Czech Republic ALM Services Technology Group Full time

    We are looking for a highly motivated and experienced Senior Software Engineer, who is used to working as a key member of a lean, Agile product development team. A developer that meets the following criteria: Bachelor's or higher degree in computer science or software development Substantial relevant development experience (7+ years) Experience with...


  • Remote, Wrocław, Czech Republic ULAM LABS Full time

    2+ years of proven experience in selling IT services; Ability to identify and develop new sales opportunities; Experience using various channels for outreach, e.g. email, phone, social media, and other methods; Curiosity about searching for new approaches and ways to attract clients; Proactiveness and a can-do attitude; Fluency in English (min. C1...


  • Wrocław, Województwo dolnośląskie, Czech Republic Fluke Full time

    About the RoleWe are seeking a highly skilled Product Owner to join our R&D team in Wroclaw, Poland. As a Product Owner, you will be responsible for defining and prioritizing product requirements, working closely with firmware engineers to ensure optimal firmware development, and collaborating with the Scrum team to deliver high-value features.Key...

  • Technical Team Lead

    1 week ago


    Remote, Wrocław, Czech Republic Object First Full time

    At least 3 years of experience as a lead developer or team lead in software engineering. Familiarity with Agile development methodologies and project management practices. Strong knowledge of software design principles with a security-oriented approach. Expertise in AWS services, Web services, Node.js, Python, and database design (SQL and NoSQL). Proficient...


  • Remote, Gdańsk, Wrocław, Warszawa, Kraków, Czech Republic Elitmind Full time

    Service Manager / Team LeaderElitmind is seeking a seasoned Service Manager / Team Leader to join our team. As a key member of our support team, you will be responsible for ensuring the highest level of service delivery to our clients.Key Responsibilities:Manage service operations and support teams to ensure compliance with agreed service levels (SLAs)Build...

  • Product Designer

    1 week ago


    Remote, Wrocław, Gdańsk, Rzeszów, Czech Republic Xebia sp. z o.o. Full time

    About the RoleWe are seeking a highly skilled Product Designer to join our team at Xebia sp. z o.o. As a Product Designer, you will be responsible for crafting groundbreaking user experiences, understanding user problems, and identifying key opportunities for both the user and our business.Key ResponsibilitiesCollaborate with cross-functional partners in...


  • Kraków, Warszawa, Wrocław, Katowice, Gdańsk, Czech Republic AVSystem Full time

    {"title": "Technical Product Manager", "description": "Lead Innovation in Service Management and Assurance SystemsAs a Technical Product Manager at AVSystem, you will play a vital role in driving product success by bridging the gap between business and technical worlds. Your expertise will ensure that product development aligns with user needs, business...

  • UX Design Lead

    2 days ago


    Wrocław, Województwo dolnośląskie, Czech Republic AVENGA Full time

    Senior UX DesignerWe are seeking a highly skilled Senior UX Designer to join our team at AVENGA. As a key member of our design team, you will be responsible for leading the design of our products and services, ensuring a seamless user experience.Key Responsibilities:Develop and execute UX design strategies to drive business growth and customer...


  • Kraków, Warszawa, Wrocław, Katowice, Gdańsk, Czech Republic AVSystem Full time

    Your Skills and Experience: Proven track record of leading software products from concept to market with a knack for exploring new opportunities.  Daily collaboration with engineers to refine plans and tasks.  Exceptional communication, negotiation, and relationship-building skills across all levels.  Excellent English skills to navigate complex tech...


  • Kraków, Katowice, Wrocław, Poznań, Warszawa, Czech Republic Capgemini Polska Sp. z o.o. Full time

    Unlock Your Potential as a Senior Technical Support EngineerAt Capgemini Polska Sp. z o.o., we're seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.About...


  • Kraków, Warszawa, Wrocław, Katowice, Poznań, Czech Republic AVSystem Full time

    Must have Bachelor's degree in Computer Science, Electrical Engineering, or a related field. Strong technical background, with handson experience in embedded software development (>3 years). Experience with software development tools and methodologies, including CI/CD, Docker, and  build system (CMake). Practical knowledge of C/C++, Python programming...


  • Remote, Wrocław, Katowice, Czech Republic ALM Services Technology Group Full time

    Job Title: Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to join our team at ALM Services Technology Group. As a key member of our team, you will play a crucial role in designing, building, and maintaining our bespoke client-facing software products using modern technologies.Key Responsibilities:Design and...


  • Remote, Wrocław, Szczecin, Czech Republic Codelab Full time

    👉 Excellent level of German is a must as your main focus is on Austria, Germany, Switzerland👉 Conversational proficiency in English (both spoken and written)👉 Bachelor's degree in Business, Marketing, or a related field (preferred but not required)👉 1+ year of sales or customer service experience (preferably in B2B or software sales)👉 Strong...

  • Technical Lead

    1 week ago


    Remote, Wrocław, Czech Republic Object First Full time

    Technical Team LeadWe are seeking a highly skilled and motivated Technical Team Lead to drive our projects focused on cloud-based backup storage management and monitoring.The ideal candidate will have expertise in software development, web services development, and project management, with a strong knowledge of software design principles and a...

  • Product Designer

    1 week ago


    Remote, Wrocław, Gdańsk, Rzeszów, Czech Republic Xebia sp. z o.o. Full time

    at least 5 years of experience as a Product Designer or UI/UX Designer, proficient in Figma and any other prototyping tools, a deep understanding of design systems and how you’ve leveraged and contributed to them, conducting user testing, developing design systems, and designing web experiences for mobile, tablet, and web, demonstration of a high-quality...


  • Wrocław, Czech Republic AVENGA Full time

    At least 4-5 years of experience in Data Engineering Expertise in Azure cloud service platform Proven experience with large databases and data warehouses Expertise in Databricks: Delta Tables, DLT, Unity Catalog, performance tuning, etc. Good knowledge in Azure services: Azure Data Factory, Azure SQL Database, Azure Key Vault, Azure OpenAI...


  • Wrocław, Województwo dolnośląskie, Czech Republic NOKIA Full time

    Key ResponsibilitiesWe are seeking a highly skilled System Simulation Engineer to join our team. As a key member of our organization, you will be responsible for designing, simulating, and optimizing algorithms for wireless communication systems.Key Skills and QualificationsExtensive knowledge of LTE/5G physical layer and 3GPP standardization processesStrong...


  • Remote, Wrocław, Czech Republic Infermedica Sp z.o.o Full time

    5+ years of experience in a relevant engineering field. 2+ years of experience as a Software Team Leader or Engineering Manager in a product-focused company, with a proven track record of motivating, guiding, and mentoring teams to achieve product objectives. Demonstrated experience in recruiting, hiring, and developing software engineers. Strong background...


  • Remote, Wrocław, Szczecin, Czech Republic Codelab Full time

    Job Title: Junior Sales ConsultantWe are seeking a highly motivated and enthusiastic Junior Sales Consultant to join our team at Codelab. As a Junior Sales Consultant, you will play a key role in selling Sonar and GitLab licenses to businesses across various industries.Key Responsibilities:Prospecting and Lead Generation: Identify and qualify potential...