Client Services Coordinator @ Team Work Spirit

1 week ago


Remote, Czech Republic Team Work Spirit Full time
  • 4+ years in customer support
  • Fluent English
  • Experience with Freshdesk and CRM/ERP systems
  • Strong communication, leadership, and organizational skills
  • Knowledge of product development and support process management

We're looking for a proactive Client Services Coordinator to join our team. You will manage client support processes, create high-quality Knowledge Base articles, and help shape the support team as we grow.

Work Schedule:

Full-time, 2:00 pm - 10:00 pm Kyiv time, with overlap with U.S. Eastern Time (ET).

24/7 support planned in 6 months.

Company Offers:

  • Exciting projects in a supportive team
  • Flexible schedule
  • Personal leave (5 days) and vacation (15 days)
  • English classes & accounting support

Hiring Process:

2-3 interviews, with quick onboarding expected. Share your resume and financial expectations

,[Manage and update the Knowledge Base (best practices, user guides), Handle customer inquiries via Freshdesk, Optimize support processes and help build the support team] Requirements: PM, CRM, Business analysis, Freshdeck, support, people manegement, Communication skills, Analytical skills, tech writing, copywriting Additionally: International projects, Small teams.
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