Technical Support Specialist @ Attio
2 days ago
In this role, you will be expected to:
- Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. This is your core responsibility
- Accurately and efficiently answer customer questions regarding Attio features
- Troubleshoot and document bugs, collaborating with Attio’s Engineering team until resolution
- Document customer feedback and requests, and advocate for the voice of the customer internally regarding Attio’s product development and roadmap
- Assist in developing and documenting support processes to improve efficiency and ensure customer satisfaction
- Contribute to the success of Attio’s scaled support initiatives, including Help Center content, empowering customers with best practices and helping them find their own answers
- Maintain an in-depth understanding of Attio functionality, including collaboration with other teams to learn about and prepare for new feature releases
Our ideal hire believes in the value of high quality technical support, and will have the following attributes:
- Excellent written and verbal communication skills and a knack for distilling complex topics into simple guidance. Great writing is key to success in this role
- High degree of empathy, with the ability to understand and show care about the experiences and feelings of customers
- Innate curiosity and commitment to learning and understanding the ins and outs of the product, to get to the heart of customer feedback, and to identify root causes of issues
- Tech savvy and a lover of problem solving, using all resources available to find a resolution, but also willing to ask questions when you need help
- Proactive initiator of process improvements and solving for potential issues before they surface. Taking personal responsibility to push us forward
- Self-starter and independent learner who is motivated to perform well on a remote and distributed team
CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.
This is software that millions of people use for hours and hours a day and you probably can't think of a single awesome piece of software in this space.
Attio’s singular focus is to revolutionize one of the world’s most important and entrenched software categories: CRM.
We’ll need the world’s best engineers to solve some of the toughest engineering problems; we’ll need visionary designers to create the best experience, and we’ll need creative marketers, ambitious salespeople and dedicated support to tell our story and bring our product to market.
We are particularly interested in hearing from:
- Individuals with 2+ years experience in a support role for a SaaS product
- Technical specialists with experience working with CRMs and working within startups
- Experience working with APIs or Zapier is a bonus
Our Go To Market [GTM] team is collectively responsible for new & expansion revenue. Day to day work is focused on ensuring customer satisfaction through quick, accurate and helpful support interactions and content. Documenting articles, resources and processes enables us to provide high quality interactions with customers.
Our Support team holds to a high standard of customer satisfaction, with a 98% CSAT average over the past six months. We have a very high standard for the customer experience in all stages and across the entire team. Our process is supported by Intercom, Guru, Linear, Slack, Productboard, Storyblok and Notion.
What is it like to work at Attio?Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the remote-first environment that works best for us.
Attio is for people who own their role, learn quickly, are endlessly curious and find happiness in delivering consistently brilliant outcomes that push the company forward. We love to work with people who are passionate about working this way and will do whatever it takes to get things done.
Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent and attract world class talent to join us.
We have an office in London should you wish to work from there or visit.
What does the hiring process look like?We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.
Successful applicants can expect the following:
- Introductory call ~ 30 minutes
- Interview ~ 30 minutes
- Exercise ~ Take home + 30 minute discussion
- Team intro ~ 30 minutes
- Final interview ~ 30 minutes
A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.
Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.
What will an offer consist of?- Salary within the range of $65,000 to $82,000
- Equity in an early-stage tech company on an incredible trajectory
- US Healthcare; Medical, Vision, Dental
- 401[k]
- Paid parental leave
- Remote working and flexibility
- Apple hardware and a budget for desk amenities
- 25 days plus local holidays
- Team off-site in fun places (Split, Barcelona, Lisbon, Malta…)
AI Application Policy: We value excellent writers and want to hear your voice in the application. We don’t recommend the use of AI — please take your time and let your support perspective shine through.
-
Remote, London, Czech Republic Attio Full timeTransformative Technical Support RoleWe are seeking a seasoned Technical Support Specialist to join our dynamic team at Attio, revolutionizing the CRM space. As a key member of our Go To Market team, you will be instrumental in delivering exceptional customer experiences through quick, accurate, and helpful support interactions.In this pivotal role, you will...
-
Campaigns & Programs Manager @ Attio
2 days ago
Remote, London, Czech Republic Attio Full timeWhat are the role requirements? In this role, you will be expected to: Facilitate ideation for and execute B2B marketing campaigns that drive pipeline and brand awareness Manage campaigns across email, paid media, social, and events Partner with Design and Product Marketing to develop campaign and program assets Manage synchronous campaigns’ stakeholders...
-
Transformative Product Engineering Lead
1 day ago
Remote, London, Czech Republic Attio Full timeCompany OverviewAt Attio, we're revolutionizing the CRM landscape with a radically new approach that combines flexibility, power, and intuitiveness. Our mission is to create a living, breathing platform that seamlessly integrates with a customer's GTM stack, evolving alongside them as they grow from zero to IPO and beyond.SalaryWe offer a competitive salary...
-
Growth Marketing Manager @ Attio
2 days ago
Remote, Londyn, Czech Republic Attio Full timeWhat are the role requirements? Desired experience: 5+ years in B2B SaaS growth marketing, with a track record of driving top of funnel and revenue growth Hands-on experience with marketing automation, email marketing, and analytics tools Experience analyzing data, deriving insights, and implementing KPI-focused experiments Proven record of ensuring data...
-
Product Engineering Lead
1 day ago
Remote, London, Czech Republic Attio Full timeAbout AttioWe are revolutionizing the CRM industry with a radically new type of software that is incredibly flexible, powerful, and intuitive. Our platform connects with a customer's GTM stack and evolves with them as they grow – from zero to IPO and beyond.As a Product Engineer at Attio, you will work on building exciting new features using Rust and...
-
Resilient Platform Engineer
1 day ago
Remote, Londyn, Czech Republic Attio Full timeAbout the RoleWe are seeking a skilled Senior Product Engineer to join our Security, Infrastructure, and Performance team at Attio. This role requires programming experience and focuses on building a resilient, scalable, and secure platform to support our growing customer base.As a Senior Product Engineer, your work will directly impact Attio's ability to...
-
Senior Product Engineering Manager
1 day ago
Remote, Czech Republic Attio Full timeBuild and Lead a Team of Passionate EngineersWe are looking for an experienced engineering manager to join our team at Attio. As a Senior Product Engineering Manager, you will be responsible for building and leading a team of passionate engineers who share your passion for delivering high-quality software products.Attio is a company that values innovation...
-
Technical Support Specialist for Jamf
4 weeks ago
Remote, Katowice, Czech Republic Jamf Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Jamf, providing top-notch technical support and guidance for customers.
-
Remote, Londyn, Czech Republic Attio Full timeAbout AttioAt Attio, we are revolutionizing the CRM industry with a radically new type of software that is both flexible and powerful. Our platform connects with a customer's GTM stack and evolves with them as they grow – from zero to IPO and beyond.Role OverviewWe are seeking a Senior Product Engineer Design Systems @ to take ownership of a key area of...
-
Remote, Czech Republic Inter-Recruitment Full timeAre you looking for a dynamic and challenging role in finance application support?We are seeking a highly skilled Technical Support Specialist to join our team, where you will have the opportunity to work on cutting-edge finance applications and technologies.Job Description:This is a unique chance to help build and shape the future of our operations in...
-
Technical Support Specialist I Role
1 week ago
Remote, Katowice, Czech Republic Jamf Full timeWe are seeking a skilled Technical Support Specialist to join our team at Jamf in Poland. This is a remote role that offers the opportunity to work from Monday to Friday between 9 AM - 5 PM (8 AM - 4 PM or 10 AM - 6 PM also possible).As a Technical Support Specialist, you will provide technical support for customers related to the installation,...
-
Technical Support Specialist
1 week ago
Remote, Warszawa, Czech Republic Bravura Solutions Polska Sp Z o.o. Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Bravura Solutions Polska Sp Z o.o. As an Application Support Analyst, you will work on the second level of support in IT Service Management, resolving complex software issues and providing expert guidance to clients.ResponsibilitiesAddressing client concerns through the...
-
Technical Support Specialist I @ Jamf
1 month ago
Remote, Katowice, Czech Republic Jamf Full timeCommunication in English (B2/C1) required. Communication level in French and/or German (B2/C1) preferred. Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required). Minimum of 1 years previous experience in technical support and/or systems administration (Required). Minimum of 2...
-
Technical Support Specialist
2 months ago
Remote, Czech Republic ZaWin Full timeAbout the RoleWe are seeking a skilled Technical Support Representative to join our team at ZaWin. As a Technical Support Representative, you will be responsible for diagnosing and resolving technical issues related to software, networks, and systems.Key ResponsibilitiesDiagnose and resolve technical issues related to software, networks, and systems.Provide...
-
IT Support Specialist
4 weeks ago
Remote, Katowice, Czech Republic Jamf Full timeAt Jamf, we empower our employees to be their best selves and deliver exceptional work.About the RoleWe are seeking an IT Support Specialist to join our team in Poland. As a Technical Support Specialist I, you will provide technical assistance to customers related to the installation, troubleshooting, and integration of Jamf products and supporting...
-
Technical Support Specialist for Appsmith
4 weeks ago
Remote, Czech Republic Appsmith Full timeWe are seeking a highly skilled Technical Support Engineer to join our team at Appsmith. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our users, ensuring their issues are resolved efficiently and effectively.In this role, you will work closely with our engineering team to diagnose and troubleshoot...
-
Remote, Czech Republic VARTEQ Inc. Full timeJob Description:We are seeking a highly skilled and experienced Salesforce Technical Support Specialist to join our team at VARTEQ Inc. This role is ideal for individuals with advanced technical expertise, excellent problem-solving skills, and a strong passion for delivering exceptional customer support.About the Role:As a Tier 3 Support Specialist, you will...
-
Advanced Technical Support Specialist
2 weeks ago
Remote, Czech Republic Devire Full timeJob OverviewWe are looking for a skilled IT Support 2nd Line professional to join our team at Devire Outsourcing IT, where we offer long-term contract opportunities for self-employed IT specialists.Salary and BenefitsThe selected candidate can expect a competitive salary of 4200 - 4620 PLN per month (approximately 90-105 zł/h netto), along with benefits...
-
Cloud-Based Support Specialist
4 weeks ago
Remote, Czech Republic ZaWin Full timeAbout the RoleWe are seeking a skilled Cloud-Based Support Specialist to join our team at ZaWin. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our clients.
-
Remote, Kyiv, Kraków, Warszawa, Czech Republic Railsware Full time**About the Job**We are seeking a highly skilled Technical Support Specialist to join our team at Railsware, providing top-notch customer support for our products: Mailtrap.io and Coupler.io.The ideal candidate will be responsible for resolving customer requests and issues via email, chat, and phone (if necessary), while maintaining a high level of...
