Service Delivery Manager – Success Factors

3 weeks ago


Remote, Czech Republic Experis Polska Full time

Your profile:

  • Experience in setting and managing ITIL environment
  • Proven capability and experience in application support management preferably at an enterprise level
  • Experience in managing SAP systems
  • Strong IT Service Management and standards experience
  • Proven capability and experience in integrating services from multiple service providers
  • Experience in managing technical teams, vendors and partners
  • Knowledge about ITSM framework
  • Excellent communication skills in English (required), German/Polish (desirable)

This role will be a part of the Human Resources and Finance transformation program that includes the implementation of a central SuccessFactors and S/4HANA solution. We are recruiting a Service Delivery Manager to support us in this journey with a primary focus on supporting SAP SuccessFactors and Sap Analytics Cloud (SAC). You will contribute to the ongoing projects and manage the system support, assist in implementation of additional modules & new processes, manage stakeholder with the HR and Finance Community, collaborate with the wider SAP CoE and the wider Technology team.

Our offer:

  • 100% Remote  
  • Contract of Employment or B2B  
  • Sport Card 
  • Life insurance 
  • Private Health insurance 

Opis Firmy

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.

,[Lead and execute incident, change and problem management process , Act as an escalation point for Major Incidents and issues that have breached SLAs , Manage vendor support services, ensuring compliance with SLA and KPI , Coordinate delivery of Business applications support services , Assure an effective communication and coordinate resolution of issues escalated from users, partners and vendors , Ensure successful development and delivery of enhancements, improvements, changes and projects , Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress and trends , Provide technical guidance and process expertise for the SuccessFactors and Sap Analytics Cloud , Introduce service improvements and work with stakeholders to achieve process stabilization ] Requirements: ITIL, SAP, IT Service Management, ITSM Additionally: Sport Subscription, Private healthcare, Life insurance.

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