Support Specialist in Automation
2 days ago
Do you have experience with industrial automation and do you like supporting costumers? Would you like to work for a global Swiss company that is changing the world of food industry?
We are looking for an experienced Automation Engineer to expand our customer center in Prague, Czech Republic. Your mission will be to assist our international customers, closely working with our engineers (who are on-site) as well as other technical specialists.
This position is ideal for experienced Automation Engineers / PLC Programmers with strong communication and problem-solving skills, that welcome working as a remote support in an international environment.
What will you do:Provide daily 2nd level remote support to our customers using real-time data and notifications from the internal system
Resolve automation-related incidents in the milling, chocolate and beer industries
Collaborate with other Bühler specialists (e.g. automation engineers) on individual cases
Manage tasks and initiate the quality notification process within our cloud-based ticketing system
Degree in mechanical engineering, electrical engineering, automation or a related field; or similar experience in a technical position
Hands-on experience with industrial automation
Strong knowledge of automation processes (process control system, visualization system)
Proficiency in English, both written and spoken - daily communication with international colleagues and customers
Knowledge of German and Czech is an advantage (not required)
Competitive salary, employee contract (HPP)
25 days holiday/year
Flexible working hours
Up to 40 % home office
Meal allowance ( 123 CZK / day)
Annual bonus on top of your salary
Benefit Plus plan (15 600 CZK / year)
Mobile phone allowance (10 000 CZK)
Mobile phone plan with unlimited data and calls
Multisport card for 600 CZK / month
Modern offices directly at Pankrác (Metro C), with parking and bike parking
Great coffee and fruit in the office
Fitbreaks, events, workshops, birthday celebrations and company parties
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