Service Desk Specialist

7 days ago


Brno, South Moravian, Czech Republic Randstad HR Solutions s.r.o. Full time
Job Description

We are seeking a highly skilled German language support specialist to join our client team at Randstad HR Solutions s.r.o. in Brno. This role offers the opportunity to work on various projects, with tasks that may vary depending on the assigned project.

Key Responsibilities
  • Provide technical support via phone, email, and other communication channels to ensure excellent customer service and user satisfaction.
  • Assist users with troubleshooting and resolving issues in a timely manner, utilizing strong problem-solving skills and customer orientation.
  • Maintain clear and professional communication with customers, ensuring that all interactions are respectful and courteous.
  • Escalate complex problems to higher-level teams when necessary, ensuring that issues are resolved efficiently and effectively.
Requirements
  • Fluency in German and English (B2 level or higher) is required for this role.
  • Comfortable handling phone calls, emails, and general support tasks, with a strong ability to work in a fast-paced environment.
  • Strong problem-solving skills and customer orientation are essential for success in this position.
  • Previous experience in a similar position is a significant advantage, but not mandatory.
  • Willingness to work in shifts, including occasional night shifts and public holidays, is required.
What We Offer
  • A hybrid work model that balances flexibility and productivity.
  • Long-term and stable employment with opportunities for growth and development.
  • A performance-based bonus structure that rewards exceptional performance.
  • Financial rewards for referring friends or acquaintances, as well as a meal allowance to support daily needs.
  • Access to a Multisport card for active lifestyle benefits, as well as a benefit card for various purchases.
  • Comprehensive training during the first few weeks, followed by ongoing upskilling with access to experts and online resources.
  • 25 days of paid vacation, as well as modern offices located in Brno.
  • Regular teambuilding activities to foster a positive work environment.

For more information about this role or to apply, please contact us at Randstad HR Solutions s.r.o. or visit our website at www.randstad.cz.



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