Service Delivery Expert for SAP SuccessFactors and S/4HANA
5 days ago
As a Service Delivery Manager, you will be part of our Human Resources and Finance transformation program, focusing on implementing a central SuccessFactors and S/4HANA solution. Your primary responsibilities include managing system support, assisting in the implementation of additional modules and new processes, managing stakeholders with the HR and Finance Community, and collaborating with the wider SAP CoE and Technology team.
Key Responsibilities:- Manage vendor support services, ensuring compliance with SLA and KPI
- Coordinate delivery of Business applications support services
- Assure effective communication and coordinate resolution of issues escalated from users, partners, and vendors
- Ensure successful development and delivery of enhancements, improvements, changes, and projects
- Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress, and trends
We are looking for an experienced professional with:
- ITIL certification
- Proven experience in application support management, preferably at an enterprise level
- Strong IT Service Management and standards experience
- Excellent communication skills in English (required), German/Polish (desirable)
We provide:
- A competitive salary range of €60,000 - €80,000 per annum, depending on experience
- 100% remote work arrangement
- Contract of Employment or B2B
- Sport Card
- Life insurance
- Private Health insurance
Experis Polska is a global leader in IT recruitment and staffing solutions. We offer competitive offers and exciting projects for experts with both extensive experience and those just starting their careers in IT.
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