Service Delivery Operations Manager

2 months ago


Remote Kyiv, Czech Republic Competera Full time
About Competera

We're building a place where optimal pricing decisions can be made easily, leveraging AI technologies to drive challenging decisions and empower humans to perform better.

Salary

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience and qualifications.

Job Description

Purpose:

  • Drive innovations with us as the main point of contact for live customers.
  • Oversee and improve the delivery of Competera services to live customers.
  • Lead technical support team.
  • Manage change requests for live customers.
  • Investigate incidents not related to the RnD part, facilitate the rest.
  • Suggest improvements in process/product to make tasks repeatable and scalable.
Key Responsibilities

• Project management: Develop and implement effective project plans, ensuring timely delivery and high-quality results.
• Stakeholder management: Foster strong relationships with customers, stakeholders, and team members, communicating effectively to meet their needs and expectations.
• Jira, SD, Communication skills: Utilize Jira, SD, and excellent communication skills to manage projects, track progress, and facilitate collaboration.
• Tools: Jira, Trello, Confluence.
• Training budget, Private healthcare, Flat structure, Small teams, International projects: Enjoy benefits such as training opportunities, private health insurance, a flat organizational structure, small teams, and international project work.

Requirements

To succeed in this role, you'll need:

  • Strong project management experience in software development.
  • Familiarity with building transparent processes for service delivery.
  • Skills in stakeholder management.
  • Participation in hiring and forming new teams with technical roles.
  • Experience with tools: Jira, Jira SD, G Suite.
  • Advanced level of English proficiency + business communication skills.
  • Advanced level of Ukrainian proficiency + business communication skills.


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