Service Delivery Operations Manager
2 months ago
We're building a place where optimal pricing decisions can be made easily, leveraging AI technologies to drive challenging decisions and empower humans to perform better.
SalaryThe estimated salary for this role is $120,000 - $180,000 per year, depending on experience and qualifications.
Job DescriptionPurpose:
- Drive innovations with us as the main point of contact for live customers.
- Oversee and improve the delivery of Competera services to live customers.
- Lead technical support team.
- Manage change requests for live customers.
- Investigate incidents not related to the RnD part, facilitate the rest.
- Suggest improvements in process/product to make tasks repeatable and scalable.
• Project management: Develop and implement effective project plans, ensuring timely delivery and high-quality results.
• Stakeholder management: Foster strong relationships with customers, stakeholders, and team members, communicating effectively to meet their needs and expectations.
• Jira, SD, Communication skills: Utilize Jira, SD, and excellent communication skills to manage projects, track progress, and facilitate collaboration.
• Tools: Jira, Trello, Confluence.
• Training budget, Private healthcare, Flat structure, Small teams, International projects: Enjoy benefits such as training opportunities, private health insurance, a flat organizational structure, small teams, and international project work.
To succeed in this role, you'll need:
- Strong project management experience in software development.
- Familiarity with building transparent processes for service delivery.
- Skills in stakeholder management.
- Participation in hiring and forming new teams with technical roles.
- Experience with tools: Jira, Jira SD, G Suite.
- Advanced level of English proficiency + business communication skills.
- Advanced level of Ukrainian proficiency + business communication skills.
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