Wireless Network Support Specialist

3 hours ago

Brno, South Moravian, Czech Republic Commscope Full time

At Commscope, we're building purpose-driven networks that deliver exceptional experiences to our customers. We're seeking a skilled Wireless Network Support Specialist to join our Technical Customer Experience Centre (TAC) team.

We need critical and creative problem-solvers like you who are stimulated by variety, adapt to change, and come up with innovative solutions. If your wireless technical expertise is second to none, and you're passionate about working directly with key accounts, using outstanding communication and customer management skills - we want to hear from you.

Your Role

You'll take ownership of network issues reported by your assigned accounts to quickly restore service and provide problem resolution, maintaining excellent communication and engagement with your customer, field teams, and management throughout.

As a Wireless Network Support Specialist, you will share your expertise by developing knowledge articles, guides, and internal training, and coaching and mentoring within the team.

Key Requirements

  • Bachelor's degree or diploma in a computer-related field
  • 6+ years of experience in the networking space, with excellent technical knowledge of wireless networking
  • 3+ years work history in an enterprise Technical Assistance Centre (TAC) environment.
  • Experience providing technical support to direct customers, resellers, and field teams in resolving in-company product-related issues. Fixing and resolving complex Layer 2/3 issues in multi-vendor environments.
  • Previous experience fixing STP, ACLs, VLANs, Multicast, VRRP, RIP, OSPF, BGP, IGMP, Stacking, MCT, IPv6, VoIP, SNMP, Port Security, Radius, AAA would be advantageous.
  • Must be available for inclusion in rotating on-call roster, typically around 1 weekend every 6 months.
  • Must be fluent in both English and German languages.

What You Need to Succeed

  • Excellent understanding and applied knowledge of: TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS, wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
  • Relevant industry accreditations/certifications: CWNA, CWAP, CCIE, CCNP, JNCP, etc
  • Working knowledge of Salesforce and JIRA.
  • Excellent understanding of RF transmission and antenna behaviour.
  • Experience working in a support lab environment for problem replication.
  • Experience documenting the sequence of events related to resolving customer technical issues.
  • Proficient in analysing data traces from protocol analysers such as Wireshark.

A Competitive Salary & Benefits Package

We offer a competitive salary of $110,000 per year, plus benefits, including health insurance, retirement plans, and paid time off.

About Us

We're Commscope, a global leader in network infrastructure and connectivity solutions. Our mission is to empower our customers to deliver exceptional experiences to their guests, students, residents, citizens, and employees. We're committed to innovation, diversity, and inclusivity, and we're looking for talented individuals like you to join our team.

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