
Technical Support Engineer
3 hours ago
In today's always-on world, we believe it's essential to have a genuine connection with the work you do. At Ruckus Networks, we're driven by a collective sense of integrity to ensure our lives, homes, and businesses are empowered by advanced networks.
We're looking for a talented Staff Technical Support Engineer to join our Technical Customer Experience Centre (TAC) team. As a key contact and escalation point for our premium enterprise wireless customers, you'll provide high-level service and issue resolution.
You'll be responsible for troubleshooting complex network issues reported by assigned accounts, reproducing customer-reported issues in a lab environment, and working with engineering on new and existing defects.
What We Offer:
- A collaborative culture that encourages authenticity and champions inclusiveness
- Ongoing training and development opportunities to grow your career
- The chance to work with a dynamic team of forward-thinking professionals
About the Role:
- Provide technical support to direct customers, resellers, and field teams in resolving product-related issues
- Troubleshoot complex Layer 2/3 issues in multi-vendor environments
- Work with engineering on new and existing defects
Requirements:
- Bachelor's degree or diploma in a computer-related field
- 6+ years of experience in networking, with excellent technical knowledge of wireless networking
- 3+ years of work history in an enterprise Technical Assistance Centre (TAC) environment
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