Technical Support Engineer

3 hours ago


Brno, South Moravian, Czech Republic Commscope Full time

In today's always-on world, we believe it's essential to have a genuine connection with the work you do. At Ruckus Networks, we're driven by a collective sense of integrity to ensure our lives, homes, and businesses are empowered by advanced networks.

We're looking for a talented Staff Technical Support Engineer to join our Technical Customer Experience Centre (TAC) team. As a key contact and escalation point for our premium enterprise wireless customers, you'll provide high-level service and issue resolution.

You'll be responsible for troubleshooting complex network issues reported by assigned accounts, reproducing customer-reported issues in a lab environment, and working with engineering on new and existing defects.

What We Offer:

  • A collaborative culture that encourages authenticity and champions inclusiveness
  • Ongoing training and development opportunities to grow your career
  • The chance to work with a dynamic team of forward-thinking professionals

About the Role:

  • Provide technical support to direct customers, resellers, and field teams in resolving product-related issues
  • Troubleshoot complex Layer 2/3 issues in multi-vendor environments
  • Work with engineering on new and existing defects

Requirements:

  • Bachelor's degree or diploma in a computer-related field
  • 6+ years of experience in networking, with excellent technical knowledge of wireless networking
  • 3+ years of work history in an enterprise Technical Assistance Centre (TAC) environment


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